Really unprofessional and unorganised service. Poor communication among the departments of sale and delivery. Unfortunately a fridge has been delivered instead of the freezer ordered. Waiting for the...
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Steve
Caterkwik
3 years ago
Thank you for your feedback, we do apologise for this genuine error made. I believe Charlotte has been trying to rectify this for you and has now arrived the swap over. We will strive to make sure that all is corrected for you.
I purchased my washing machine after reading lots of reviews. unfortunately the machine went wrong after a few months. I sent an email to Cater-kwik who responded very quickly. They arranged for an...
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Steve
Caterkwik
3 years ago
Thank you for the great review! We're so pleased Ian and Dave were able to help your mother with her washing machine. And so glad that her new machine is fitted.
Product reviews
Steve
Caterkwik
3 years ago
Perfect, thank you!
Date of purchase: 14/02/2023
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Sue Shuttlewood
Feefo Verified
DORCHESTER
3 years ago
What Sue Shuttlewood said about Caterkwik:
Very polite on phone. Kept me informed of delivery. Delivery driver extremely friendly and helpful
Good product
Shocking!!!!! Ordered double contact grill panini, when it arrived after thorough inspection we have found out machine has been damaged. Called Cater-kwik and asked for replacement, after few emails...
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Steve
Caterkwik
3 years ago
Thank you for your valued feedback. I apologise that both panini grills arrived damaged, this is rare that this happens and I am so sorry for any inconvenience caused by this. I'm really pleased that you were third time lucky. The statement balance was just showing you had two replacement machines, they are both back now so I have credited your balance and your statement now shows 0. Apologies for the misunderstanding.
Product reviews
Steve
Caterkwik
3 years ago
Thank you, if you could let us know what it is that makes this product only one star we would appreciate that, as I can see you have written that you are very happy with the product in the end.
Had to really push to get sink measurements that I needed. Two items just turned up out of the blue which wasn't good as our premises are not open all hours. The other two items arrived as arranged...
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Steve
Caterkwik
3 years ago
Hello, thank you for your review. We are somewhat disappointed that you feel this way as we strived to get the dimension information for you the same day as your request, which we achieved. I apologise that the Parry units arrived out of the blue, we take your feedback on board. We had asked them to be made for you urgently so they were rushed through and in haste you haven't been updated on delivery date. James will get the price over to you ASAP on the bespoke worktop. Thank you
Trusted Customer
3 years ago
Yes the dimensions were sent out the same day but only after James said he couldn't supply them and I told him he would have to try harder.
Steve
Caterkwik
3 years ago
Thank you for clarifying!
Date of purchase: 07/02/2023
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Trusted Customer
Feefo Verified
3 years ago
Excellent service from ordering to delivery driver Lee a credit to the company
from the sales staff,apart from your online hitch where we couldn`t pay the lady was very helpful and extremely knowledgable,your driver arrived on time with the delivery and was also helpful;one big...
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Steve
Caterkwik
3 years ago
Thank you so much for the great review, Robert! My colleague Charlotte has emailed you regarding the damage- apologies, it does not look like this was picked up on the delivery video. I will also be investigating re the driver not staying as that is highly unusual - it was a long standing member of our team doing this. I can see he did upload a delivery video. If you could get in touch with Charlotte that would be fab. Charlotte@caterkwik.co.uk.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.