Paid for next day delivery for a double bottle cooler as it was urgently needed for two functions. We were initially told by the courier (DX transport) that they had attempted to deliver it on the...
Awful, would never use again. A £1300 washing machine broke within 3 months and they refused any warranty. Nothing but a nightmare with these guys
Steve
Caterkwik
3 years ago
Hello, thanks for the review. Although I am unsure what you mean - we replaced the machine free of charge with a brand new one. Which we were under the impression that you were happy with - I shall call shortly to discuss, Thanks. Kelly
Trusted Customer
3 years ago
You refused to replace until we shared on our social media with 56k followers that the machine had broken within a few months and you stated the warranty wouldn’t cover.
Then you lost our broken machine which was supposed to be repaired.
We were left for months without a machine and only replaced eventually because you didn’t know what the haulier had done with our original machine to be fixed.
There is no doubt in my mind that you never wanted to honour any warranty and I think people should be aware of your policy to refuse warranty on a brand new machine that was only a few months old when broken - a machine that cost over £1000!!!
Product reviews
Steve
Caterkwik
3 years ago
We entirely dispute this comment as we replaced your machine with a brand new one.
A very helpful driver and great advice from Amy in sales , I only rang to purchase a splash back and plate shelf but ended up buying a Falcon cooker and a Samsung 1800w microwave as well .
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.