We apologise for the delay in delivering the Whirlpool K40 icemaker. We have made alternative arrangements with our suppliers to ensure that this does not happen again.
I can fully recommend the level of service I received, the items I was looking to purchase were handled quickly and efficiently and dispatched on time,
After sales care was good as well, after having...
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Date of purchase: 11/12/2017
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
good service, polite and efficient. Had we got the right product it would be 5
There website can be more specific. The power wire doesn’t be come with the item I understand you need qualified engineer but ontop you need to purchase the wire yourself.
Steve
Caterkwik
8 years ago
We provide the manufacturers manual and full manufacturers specification on the website. We highlight that the 2x9kW fryer requires a hardwired installation by a qualified electrician. It can be installed single or 3ph which requires different power wiring. All UK manufacturers of fryers over 3kW do not provide cabling - For the reasons above and crucially - to prevent unqualified customers wiring a plug to the unit with potentially disastrous consequences. We're sorry that this was not made even clearer.
Product reviews
Steve
Caterkwik
8 years ago
We provide the manufacturers manual and full manufacturers specification on the website. We highlight that the 2x9kW fryer requires a hardwired installation by a qualified electrician. It can be installed single or 3ph which requires different power wiring. All UK manufacturers of fryers over 3kW do not provide cabling - For the reasons above and crucially - to prevent unqualified customers wiring a plug to the unit with potentially disastrous consequences. We're sorry that this was not made even clearer.
The redeliver charge is absurd. We don't get any notification when it will be delivered, a time gap, nothing. And to redeliver the goods they charge nearly £40 +VAT or more than £60 + VAT.
Steve
Caterkwik
8 years ago
We apologise for the delivery issues. An estimated delivery date was given and adhered to but we understand that there was no one available to accept delivery after 1:00pm. AM deliveries are available but are charged to us at a premium. We do request access information at the point of order and will investigate how this problem could have been avoided.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.