Easy to use website, - can look at previous orders to help you remember what ink you need. Service is fantastic, orders are delivered very promptly. BUT over the last 12 months I have found that the...
Excellent service as usual. After a courier problem and delayed delivery (Not CM's fault) they were quick and faultless in sorting everything out! I am a regular customer.
Thank you for taking the time to leave feedback.
I am really sorry to hear that you are having problems with the cartridges off your last order.
Quality and reliability are extremely important to us so it is really disappointing to hear that you have been let down by one of our products.
Our own brand compatible cartridges should perform to the same standard as the original cartridges so I can only presume the cartridges you received may have been from a faulty batch.
As with all of our own brand cartridges we offer a 2 year guarantee that covers all aspects of quality and performance. We will always do anything we can to help so I would be more than happy to raise a return for the full set of faulty cartridges. I can send out a new set of cartridges today or alternatively we can get this refunded in full.
Again I am really sorry for the inconvenience this has caused you. If you would like to discuss this further please feel free to contact me direct.
Kind Regards
David
David Bailey | Customer Care Advisor
t: 0845 365 666 | f: 0845 365 5045
Trusted Customer
12 years ago
Thanks for getting back to me, that is very generous of you to offer to send replacement cartridges. Unfortunately I can not find the invoice for the purchase but it was sent to ABM Worldwide Limited, 1a Annisgarth House, Windermere, LA23 2HF if that's any help?
CartridgeMonkey.com
CartridgeMonkey.com
12 years ago
Thank you for your recent email
I am really pleased to hear that the replacement cartridges I sent out have now resolved the quality issues you were experiencing. If you have any further problems in the future please feel free to contact me direct.
Kind Regards
David
David Bailey | Customer Care Advisor
t: 0845 365 666 | f: 0845 365 5045
Product reviews
Trusted Customer
12 years ago
as mentioned previous
Date of purchase: 28/06/2013
0
Share
Trusted Customer
Feefo Verified
12 years ago
Excellent speedy service
Product reviews
Date of purchase: 03/06/2013
0
Share
Trusted Customer
12 years ago
very prompt delivery good job!
Product reviews
Date of purchase: 31/07/2013
0
Share
Trusted Customer
12 years ago
Very prompt service at good price; will recommend highly
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.