CartridgeMonkey.com Reviews

Good afternoon, Thank you for taking the time to leave your feedback regarding the discounts received via Quidco. Unfortunately, we were unable to offer you the additional cash back as you had already used an email voucher from us, which provided you with a 10% discount. Quidco advised on their terms and conditions that customers should only use the discount codes available on their website, as alternative discount codes may be declined. I am very sorry that you felt disappointed, that we were unable to offer the additional cash back on this occasion. If you would like any further help or assistance in relation to this matter, please contact me as I will be delighted to help you. Kind Regards Geri CartridgeMonkey Customer Care Team

Thank you for taking the time to leave your feedback regarding a recent purchase you made from us. I understand that the feedback you left was not directly about CartridgeMonkey, but the overall cost of printing and the prices manufacturers charge. I notice from your sales order, that you purchased an original set of Lexmark cartridges. We also stock our own brand version of these cartridges, which work out approximately 40% that the original manufactured products. Our own brand cartridges come with a 3 year guarantee, this means we will replace or refund your item if you are not completely happy with the quality, within 3 years of purchase. Our own brand toners are made in the UK and are excellent quality and value for money. Another way to help save you money will be to sign up to our mailing list. We often send gift vouchers and discount codes to our customers, to give them extra value for money. We do our very best to keep our prices competitive by checking our prices on a daily basis, to give the best value for money. If you require any further help or assistance in relation to this matter, please contact a member of our customer care team, who will be delighted to help you to find the most cost effective way to print. Kind Regards Geri CartridgeMonkey Customer Care Team

Thank you for taking the time to write to us about your recent purchase. We are very happy to hear that you are happy with the service you received from us, but concerned that you received a faulty cartridge. I know that a member of our customer care team has been in touch and arranged a replacement for you. I am glad that this matter has now been fully resolved for you. If you need any further help or assistance in relation to this matter, please contact me as I will be delighted to help you. Kind Regards Geri CartridgeMonkey Customer Care Team