Hello Stephen,
Thank you for taking the time to leave to leave us feedback.
We’re really sorry to hear that the delivery experience has been inconvenient, especially with the drop-off point making it harder for you to collect. We completely understand how frustrating it is, especially since the package was sent without your approval for the drop-off. Please let me know if you would like us to issue a replacement if you're still struggling.
I've shared your feedback feedback with the courier service to prevent this from happening again. Your comments are truly appreciated, and aid in stopping this from happening in the future.
Once again, I am so sorry for any trouble this has caused. Please don’t hesitate to reach out to me directly on 0345 365 3605, I would be more than happy to help.
Thank you
Lou
