Hi Peter,
I’m really sorry for the frustration this has caused. When a faulty item is reported, we do ask for details about the issue so we can understand the fault, sometimes, we’re able to resolve it without needing a replacement. If a replacement is necessary, we also want to make sure it comes from a different batch to avoid the same problem happening again.
I completely understand that this might feel like extra steps, but our goal is to make sure you receive a working product as quickly as possible. If you’re still having trouble, please reach out, and we’ll be happy to help get this sorted for you.
Thank you
Lou
