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Rated
Excellent

cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Service
4.4
/5
Product
4.5
/5

5

4

3

2

1

5,220

470

282

184

604

6,760

ratings over the past year

Displaying all 40,033 reviews
Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Arrived late, and had to repurchase most the cards I needed last-minute.
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Jake
cardfactory
1 day ago
Hi, Thank you for your feedback. I'm sorry to hear about this experience. We appreciate you bringing this to our attention, a member of the team will be in touch. We hope we can provide you with a better experience in the future. Jake cardfactory
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Carrie Pickup
Dewsbury
2 days ago
Date of purchase: 10/06/2025
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Jake
cardfactory
1 day ago
Hi Carrie, Thank you for the five-star rating! We appreciate you taking the time to share your feedback. Kind regards, Jake cardfactory
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Kirsty Nelson
2 days ago
Date of purchase: 09/06/2025
What Kirsty Nelson said about cardfactory:
Package was for Fathers day, said it would be delivered by Friday but half of package wasn't delivered til Monday and was ordered a full week before. Delivery was to be between 2-4 days
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Jake
cardfactory
1 day ago
Hello Kirsty, I'm truly sorry to hear that part of your Father's Day package was delayed and didn't arrive until Monday. I understand how disappointing this must have been, especially given the occasion. I appreciate you bringing this to our attention, a member of the team will be in touch. Thanks, Jake cardfactory
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Liz Woodrow
2 days ago
Date of purchase: 11/06/2025
What Liz Woodrow said about cardfactory:
Good ordering confusing delivery
Placing orders was very easy and the website was laid out well. The confirmation of the order wasn’t well laid out with exact delivery date and estimated . I paid for next day delivery for Father’s...

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Jake
cardfactory
1 day ago
Hello Liz, Thank you for your feedback. We appreciate you taking the time to share your experience with us. We understand your frustration regarding the delivery of your order. We're also sorry to hear about the difficulty you experienced with the confirmation email and contacting our online advisor. We value your custom. Kind regards, Jake cardfactory
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Caroline Woods
2 days ago
Date of purchase: 11/06/2025
What Caroline Woods said about cardfactory:
Very fast delivery and great card
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Jake
cardfactory
1 day ago
Hi Caroline, Thank you for your feedback. We appreciate you taking the time to share your experience. Kind regards, Jake cardfactory
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Catherine Willott
Manchester
2 days ago
Date of purchase: 08/06/2025
What Catherine Willott said about cardfactory:
Pleasure to shop at card factory
Quite easy to order, came quickly too ,pleased with the personalised card,will definatly shop with again,Thankyou.....
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Jake
cardfactory
1 day ago
Hello Catherine, Thank you for your wonderful review! We're so happy to hear that you found our ordering process easy and that your personalized card arrived quickly. We appreciate you choosing us. Thanks again, Jake cardfactory
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Deanne Briggs
ACCRINGTON
2 days ago
Date of purchase: 11/06/2025
What Deanne Briggs said about cardfactory:
Didnt turn up till 4 days later
I ordered number balloons to be delivered on Thursday 12th June, ready for my daughters birthday on Saturday 14th. They didnt come. I was then told they would be delivered on Friday 13th and again...

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Lindsay
cardfactory
2 days ago
Hello Deanne, I was truly sorry to read about the issues you experienced with your recent balloon order, especially given the importance of them for your daughter's birthday celebration. I understand how disappointing this must have been for you. Thank you for bringing this to our attention. Lindsay Card Factory
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Mark Holder
Gloucester, UK
2 days ago
Date of purchase: 11/06/2025
What Mark Holder said about cardfactory:
0
Card never turned up. Never had such a bad service. Not sure if I will use again
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Lindsay
cardfactory
2 days ago
Hello Mark, I'm so sorry to hear that your card didn't arrive and that you're unhappy with the service you received. I understand your frustration and regret any inconvenience this has caused. Kind regards, Lindsay cardfactory
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Trusted Customer
2 days ago
Date of purchase: 04/06/2025
Really happy with my cards the photos are nice and clear thanks
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Lindsay
cardfactory
2 days ago
Hi, Thank you for your wonderful feedback! We're thrilled to hear you're happy with your cards. We appreciate you taking the time to share your experience. Kind regards, Lindsay cardfactory
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Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Didn’t get my order
Didn’t arrive
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Lindsay
cardfactory
2 days ago
Hello, We're so sorry to see that you've had a negative experience with our service. We understand your disappointment. We value your feedback. I can see that my colleague is looking into this and will be in touch as soon as possible. Thanks, Lindsay cardfactory
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
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Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets