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Rated
Excellent

cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Service
4.4
/5
Product
4.5
/5

5

4

3

2

1

5,390

502

292

206

650

7,040

ratings over the past year

Displaying all 41,110 reviews
Trusted Customer
2 hours ago
Date of purchase: 19/08/2025
Good with a minus for the post office
Service good beautiful cards but let down by shoddy post office late delivery
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Trusted Customer
4 hours ago
Date of purchase: 20/08/2025
Perfect
I'm impressed with the purchase the card is what I wanted it's so nice & personalised.
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Trusted Customer
4 hours ago
Date of purchase: 20/08/2025
Disappointed Delivery
Paid to get balloons for a 40th birthday party to come the day before. Package did arrive but the 4 balloon came completely deflated, was also pierced, which meant I had to buy another balloon from...

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Trusted Customer
7 hours ago
Date of purchase: 20/08/2025
Beautiful card
The card was beautiful excellent service
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JD
Jill Duncan
Saffron Walden Essex
8 hours ago
Date of purchase: 17/08/2025
What Jill Duncan said about cardfactory:
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Trusted Customer
8 hours ago
Date of purchase: 19/08/2025
Service as always excellent. Royal Mail slower than usual
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Trusted Customer
9 hours ago
Date of purchase: 29/07/2025
Excellent service and quick delivery
Service was excellent for ordering and quick delivery but disappointed for ordering 10 cards and most personalised I didn’t get the offer
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Kristine
cardfactory
8 hours ago
Hi, Thank you for your feedback. We're pleased to hear you found our ordering service excellent and that your delivery was quick. We are also concerned to learn about the issue you experienced with your personalized cards. One of our advisors will reach out via email so you can explain the issue further. We appreciate you bringing this to our attention. Thanks again for your review. Kristine cardfactory
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Trusted Customer
9 hours ago
Date of purchase: 20/08/2025
Christmas cards
Good service came on time
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Kristine
cardfactory
9 hours ago
Hello, Thank you for your wonderful feedback! We're thrilled to hear you were pleased with the service. We appreciate you taking the time to share your experience. Kind regards, Kristine cardfactory
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Trusted Customer
11 hours ago
Date of purchase: 20/08/2025
Poor delivery service
Ordered special card on 20th August for friends Pearl Wedding Anniversary still waiting for delivery (now 28th August). Delivery promised 26th August!!!
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Kristine
cardfactory
9 hours ago
Thank you for your feedback regarding your recent order. I understand your frustration with the delay in receiving your card. I am truly sorry for any inconvenience this has caused. A member of our team will look into this today for you and contact you via email to discuss further. Kind regards, Kristine cardfactory
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Trusted Customer
11 hours ago
Date of purchase: 20/08/2025
It was brilliant John and Debbie where very helpful thank you
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Kristine
cardfactory
9 hours ago
Thank you for your feedback. We appreciate you taking the time to share your experience with us. Kind regards, Kristine cardfactory
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
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Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets