How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

Displaying all 39,887 reviews

Trusted Customer

1 year ago

Date of purchase: 09/06/2024

Was disappointed this time with Card factory

Charlie

cardfactory

12 months ago

Thank you for your feedback, I am very sorry to hear that on this occasion we were unable to fulfil all items on your order. We do strive to provide an exceptional customer service and hope that we are able to welcome you back to cardfactory in the future

Product reviews

Elizabeth Quinn

1 year ago

Date of purchase: 10/06/2024

What Elizabeth Quinn said about cardfactory:

The perfect choice to make their day

Wonderful so easy to orde r and always great choice and quick delivery really helpful thank you all I’ll be ordering again very soon

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

William Simpson Bail Lyon

Edinburgh

1 year ago

Date of purchase: 09/06/2024

What William Simpson Bail Lyon said about cardfactory:

Billsview

Fast and efficient.

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 10/06/2024

Disappointing

Poor

Charlie

cardfactory

12 months ago

Thank you for your feedback, I am very sorry to hear that your card wasn't delivered in time, I can see that my colleague has been speaking with you regarding this matter. We are continually working with our courier partners to ensure deliveries arrive on time and do hope we will be able to welcome you back to cardfactory in the future

Product reviews

J Edwards

Caerphilly

1 year ago

Date of purchase: 10/06/2024

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 09/06/2024

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 09/06/2024

Great service

Great service- prompt delivery.

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Poonam Sharma

1 year ago

Date of purchase: 06/06/2024

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Yvonne Askey

Birmingham

1 year ago

Date of purchase: 09/06/2024

What Yvonne Askey said about cardfactory:

Fast delivery … reasonable prices… good communication 🌟🌟🌟🌟🌟

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/06/2024

Lindsay

cardfactory

12 months ago

Thank you for leaving a positive review following your recent experience with cardfactory. We are so pleased to hear you are happy with the service you have received. We hope to see you again soon.

Product reviews

Not received a review invite?

About cardfactory

At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets

Read all

01924 839150

Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

cardfactory Reviews

Personalised Birthday Card - Rainbow Sunglasses DaughterMore reviews of this product (1)View product website

Personalised Tatty Teddy Birthday Card - For An Amazing SisterMore reviews of this product (14)View product websitePersonalisation was left off not happy!

Personalised Birthday Card - Pink & Purple UnicornMore reviews of this product (1)View product websiteBeautiful card so pleased with it you really do beautiful cards and always a great choice I’m so pleased I can order on line because I can’t get out too well sometimes thank u

Greatest Grandad Socks Gift Set - 4 PairsMore reviews of this product (1)View product websiteOver moon. Their granda loved socks and his lovely card thank ualways happy with all your beautiful cards and your gifts are amazing in choice and price

Butterflies Flat-Pack Trunk Gift BoxMore reviews of this product (2)View product websiteEasy to use website and my chosen product was delivered timeously. Quality and ease of use was exceptionally good. I'll be back!

Personalised Jamie Nash Card - A Noble KnightMore reviews of this product (1)View product websiteExcellent service. More reasonable and great choice! Really pleased to have found your site.

Personalised Father'S Day Photo Card - Greatest Dog Dad EverMore reviews of this product (11)View product websiteLovely card but I paid for first class to be delivered Wednesday and I got it on a Friday. Card and quality good though

Personalised Bev Hopwood Birthday Card - Gaming, Editable AgeMore reviews of this product (3)View product websiteBeautiful, great quality cards. Love the personalisation- have used many times.

Photo Paw Patrol Birthday Card - Skye & Everest, Editable AgeMore reviews of this product (1)View product websiteGreat quality. Love being able to add a photo to personalise.

Personalised Birthday Card - Stars And Flowers CupcakeMore reviews of this product (35)View product websiteVery pretty card that you can personalise to suit.

Personalised Father'S Day Photo Card - With Love & CuddlesMore reviews of this product (12)View product website

There You Were Our Anniversary CardMore reviews of this product (5)View product websiteVery pleased with cards , delivery and price … will definitely be using card factory again 🌟🌟🌟🌟🌟

Photo Father'S Day Card - 3 Photo, Best In The WorldMore reviews of this product (1)View product websiteLoved it 🌟🌟🌟🌟🌟

Exquisite Collection Anniversary Card - The Love You Have...More reviews of this product (2)View product websiteVery pleased 🌟🌟🌟🌟🌟

Missguided Babe Heat Eau De Parfum 10Ml Gift SetMore reviews of this product (1)View product websiteMy niece was really pleased and it arrived quickly and safely Thank you

Personalised Birthday Card - Best WishesMore reviews of this product (21)View product websiteMy Niece was very pleased and it arrived on time Thank you

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?