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cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

45,450 out of 45,449 reviews

Trusted Customer

8 years ago

What Trusted Customer said about cardfactory:

Very good

Very helpful on the phone and in the store and most of the balloons lasted ages.

Date of purchase: 02/11/2017

Trusted Customer

8 years ago

What Trusted Customer said about cardfactory:

No problems.

it was a perfect transaction.No

Date of purchase: 04/11/2017

Trusted Customer

8 years ago

Good experience

Good website and fast delivery.

Adam

cardfactory

8 years ago

Thank you for your wonderful feedback, we really appreciate you taking the time to write us a lovely review. Please shout about us to all your friends! We are so happy to hear you are so please with your personalised gifts from Card Factory. We look forward to giving you more excellent service soon!

Date of purchase: 23/11/2017

Trusted Customer

8 years ago

Card was perfect, arrived on time and was incredible value for money. My only comment would be that the website needs something, a back button or something incase of mistakes because its very...

Date of purchase: 06/11/2017

Trusted Customer

8 years ago

Nice to deal with but poor quality checking

Item was not sent as described. Replaced but repeated the issue.

Adam

cardfactory

8 years ago

Thank you for you feedback. I am sorry for what has happened here, this is not our usual level of service. We have passed on your feedback to our warehouse to ensure quality checks are done effectively, so this does not happen again.

I am sorry for the inconvenience caused by this, I can see you have been refunded in full for this order. I have also emailed you a discount code as a goodwill gesture . We hope you use this with your next order and we can provide a better experience and level of service to you.

Product reviews

Date of purchase: 22/11/2017

Trusted Customer

8 years ago

Excellent choice and price

Excellent choice and price. Easy to personalise

Product reviews

Date of purchase: 25/11/2017

Trusted Customer

8 years ago

Great service. Prompt delivery. Nice selection

Service is great!

Product reviews

Date of purchase: 28/11/2017

Trusted Customer

8 years ago

Just great at a reasonal price

Love being able to do my own thing, in a way makes it quite personal

Product reviews

Date of purchase: 23/11/2017

Trusted Customer

8 years ago

Ordered online and was okay but ordered a few of the same cards so would be good if I could duplicate the same card and change the names but couldn't. Also the larger card was bent when it arrived.

Adam

cardfactory

8 years ago

Thank you for you feedback. I am very sorry for your problems you have encounter with this order, this is not our usual level of service. Unfortunately we do not have a system in place to duplicate personalized cards and just change the name, but we are looking at implementing this. I am sorry we were unable to provide this service for you.

I cannot see any communication from yourself, in regards to this order on our system. We do recommend you contact us directly if you have issues with your order so we can get these resolved as soon as possible for you. On this occasion i have refunded you for the card that arrived bent.

I can see the other cards you ordered, the small size was selected, which is why they were smaller than anticipated. Due to the confusion i have refunded you on the items as well.

I hope this does not stop you from wanting to order with us in the future, so we an provide you with a better experience and level of service next time.

Product reviews

Date of purchase: 27/11/2017

Trusted Customer

8 years ago

What Trusted Customer said about cardfactory:

Very dissapointed

I ordered a personalised bauble and it came blurry, which is very disppointing as it was taken on a professtional camera and it was going to be a christmas gift.

Emma - Customer Service Advisor

cardfactory

8 years ago

Thank you for your feedback, I'm really sorry that you were unhappy with your product, we haven't been contacted about this so were not aware that there was an issue with it until now.

I have emailed you directly to look into this and arrange a replacement for you.

Really sorry for any inconvenience

Product reviews

Date of purchase: 27/11/2017

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cardfactory Reviews

Personalised Special Year Glass TokenMore reviews of this product (3)View product websitePoor positioning of text. Looked tacky.

Two Design Handcrafted Christmas Cards - Deer & Robin, Pack of 16 - X170078More reviews of this product (6)View product websiteVery Good value and quality

Luxury Portrait Boxed Christmas Cards - Postbox, Pack of 12 - X170088More reviews of this product (16)View product websiteBeautiful cards and great value

Handcrafted Boxed Christmas Cards - Winter Wonderland Deer, Pack Of 12 - X170092More reviews of this product (2)View product websiteLovely cards and quality for the price

Two Design Handcrafted Christmas Cards - Sparkle, Pack of 16 - X170077More reviews of this product (12)View product websiteGood value and lovely cards

Personalised Christmas Card - Eat Drink And Be Merry Sparkles Son and Daughter In LawMore reviews of this product (5)View product websiteLovely personalisation on card

Personalised Christmas Card - Monochrome and Red GrandchildrenMore reviews of this product (17)View product websiteLovely card and so nice to be able to personalise

Christmas Card - Granddaughter Hugs - C003083-17More reviews of this product (7)View product websiteGood value card and lovely words

Large Christmas Card - Rainbow GranddaughterMore reviews of this product (8)View product websiteBeautiful card and great value

Christmas Card - Brother & Sister in Law - C003206-17More reviews of this product (9)View product websiteLovely card and great value

Christmas Wishes Special Dad - C009094-17More reviews of this product (3)View product websiteBeautiful card and excellent value

Personalised New Baby Card - Boy GiftsMore reviews of this product (9)View product websiteAmazing choice. Reasonably priced

Personalised Card - VeniceMore reviews of this product (1)View product websiteBeautiful selection. Great price

Hugs Personalised Christmas Card - ReindeerMore reviews of this product (13)View product websitePersonalised children's Christmas cards

Personalised Christmas Card - Red, Snowy BaubleMore reviews of this product (17)View product websiteRecipient is going to love it

Personalised Christmas Card - Christmas NightMore reviews of this product (12)View product websiteRecipient will feel very honoured!

Personalised Christmas Card - Xmas Wreath Mum and StepdadMore reviews of this product (5)View product websiteThe printing was not good and the card was bent when it arrived so ended up purchasing elsewhere.

Hugs Personalised Christmas Card - Special Snowman - NieceMore reviews of this product (10)View product websiteIt was nice that this could be personalised but the card was very small, I assumed the card would be the same size as in store but was only half the size.

Hugs Personalised Christmas Card - Bear And Snow GlobeMore reviews of this product (20)View product websiteIt was nice that this could be personalised but the card was very small, I assumed the card would be the same size as in store but was only half the size.

Photo Upload Bone China BaubleMore reviews of this product (7)View product websiteIt was not what I wanted.

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