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cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

Displaying all 40,010 reviews

Trusted Customer

1 hour ago

Date of purchase: 11/06/2025

Goods recieved satisfactorily. Unfortunately I did not recieve my order on the chosen day paid for. It arrived 2 days later. I was expecting my order to arrive fully inflated. Unfortunately this was...

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Amanda Oshea

34 minutes ago

Date of purchase: 03/06/2025

What Amanda Oshea said about cardfactory:

Missing order!!

Placed my first order online , after 10 days I had to chase my order,phoned customer service and was told that it was in store ,phoned the store the said they didn’t have it!!! Phoned customer...

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Product reviews

Michael Carr

Woodbridge

51 minutes ago

Date of purchase: 07/06/2025

Jake

cardfactory

19 minutes ago

Hi Michael, Thank you for the five-star rating! We're thrilled to hear you had a positive experience. We appreciate you sharing your feedback. Best regards, Jake cardfactory

Product reviews

Trusted Customer

53 minutes ago

Date of purchase: 11/06/2025

Card choice

Good choice of cards, reasonable price delivered on time

Jake

cardfactory

10 minutes ago

Hello, Thank you for your wonderful feedback! We're delighted to hear you were pleased with our card selection, pricing, and delivery service. We appreciate you taking the time to share your experience. Kind regards, Jake cardfactory

Product reviews

Trusted Customer

1 hour ago

Date of purchase: 11/06/2025

Very disappointed

Hello I paid for ten cards I've checked my order and it's not my mistake 5 cards are wrong the message I received was send photos of cards I'm 74 years old house bound I don't no how to do that won't...

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Jake

cardfactory

2 minutes ago

Hello, Thank you for your feedback regarding your recent card order. I understand your frustration about receiving the wrong cards. I'm truly sorry for the inconvenience this has caused. We appreciate you bringing this to our attention, a member of the team will be in touch. Kind regards, Jake cardfactory

Product reviews

Jake

cardfactory

2 minutes ago

Hello, Thank you for your two-star review of our Personalised Birthday Card - Best Wishes, Mum. We appreciate you taking the time to share your feedback. We're sorry to hear that your experience with this card wasn't entirely positive. We value your opinion and are always striving to improve. We hope that we can provide you with a better experience in the future. Kind regards, Jake cardfactory

Val Jones

Runcorn

2 hours ago

Date of purchase: 12/06/2025

What Val Jones said about cardfactory:

Awful

We’re is my order

Jake

cardfactory

1 hour ago

Hello Val, I've read your review and I'm truly sorry to hear about the trouble you're having with your order. I understand this must be concerning, a member of the team will be in touch. Kind regards, Jake cardfactory

Debra Thomas

BURNTWOOD

2 hours ago

Date of purchase: 11/06/2025

What Debra Thomas said about cardfactory:

Ease of booking and good prices.

great cards and reasonable price.

Jake

cardfactory

1 hour ago

Hi Debra, Thank you for your wonderful review! We're so pleased you found our cards great and reasonably priced. We appreciate you sharing your positive experience. Kind regards, Jake cardfactory

Trusted Customer

4 hours ago

Date of purchase: 12/06/2025

I paid 1st class for it to get there before fathers day and it ended up arriving 4 days late

Jake

cardfactory

2 hours ago

Hello, Thank you for your feedback. I'm sorry to hear that your order arrived late. I understand how disappointing this must have been. We appreciate you bringing this to our attention and a member of the team will be in touch. We hope we can provide you with a better experience in the future. Kind regards, Jake cardfactory

Pauline Jones

Wrexham

5 hours ago

Date of purchase: 12/06/2025

What Pauline Jones said about cardfactory:

Well done

Easy to choose card good price, quick delivery Well done

Jake

cardfactory

2 hours ago

Hi Pauline, Thank you for your kind words! We're glad to hear you found choosing a card easy and that you were pleased with our pricing and delivery speed. We appreciate you sharing your positive experience. Best regards, Jake cardfactory

Product reviews

Ruth Odedele

10 hours ago

Date of purchase: 12/06/2025

What Ruth Odedele said about cardfactory:

Excellent customer service

Jake

cardfactory

2 hours ago

Hi Ruth, Thank you for your feedback. We appreciate you taking the time to share this with us. Kind regards, Jake cardfactory

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About cardfactory

At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets

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01924 839150

Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom

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