The service provided was very good from the initial booking through to the culmination of the experience.
The CaminoWays.com Team
CaminoWays.com
5 years ago
Dear Client,Thank you for your review! I am delighted to hear that you were happy with our service and that we were consistent throughout the booking. We hope that you would consider booking with us again
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Dear Client,Thank you for your feedback! We are going to take your comments about the difficulty of the walk and look into ways to describe it more accurately to our clients in the future.
Excellent overall. Accommodations and food were good. Our guide was superb; an angel who made us feel safe, secure and comfortable.
The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Albino,Thank you so much for your kind review. I am so happy to hear that you enjoyed all aspects of your guided tour to Santiago and that you felt safe in the hands of our guide.
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Albino,I am glad that you enjoyed your spiritual experience with you and we hope to hear again from you soon!
They have good information, send necessary papers well in advance, easy to communicate with and they answer in a short time.
The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Karin,I am happy to hear that you had a great time with us on your Camino Journey and that you found us easy to communicate with. Thank you very much for your positive review and we hope to work with you again sometime in the future
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Karin,Thank you for your feedback on our walking notes. We are in the middle of improving the quality of the directions to the accommodations now that we are in the quite season again so we can be ready for the next influx of Camino Walkers in the new year. Thank you so much for taking the time to let us know about our walking notes and we hope that you will come back and see the improvements.
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Caitlin Fuetsch
5 years ago
Date of purchase: 28/09/2019
What Caitlin Fuetsch said about CaminoWays.com:
Excellent service by the guides on our trip from Sarria to Santiago!
The Team
CaminoWays.com
5 years ago
Dear Caitlin, Thank you for taking the time to leave us a review. We are so happy that you had a great time. We hope to hear from you again in the future. Kindest regards, The Camino Ways Team
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The Team
CaminoWays.com
5 years ago
Dear Caitlin, Thank you for taking the time to leave us a review. We are so happy that you had a great time. We will ensure that your comments are passed on to our guides. Kindest regards, The Camino Ways Team
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Trusted Customer
5 years ago
Date of purchase: 01/09/2019
Great service, responsive and helpful. The website could advertise prices though rather than only doing so part way through the process.
The CaminoWays.com Team
CaminoWays.com
5 years ago
Dear Pilgrim,
The CaminoWays Team is delighted to read your positive review.
We do not advertise prices straight away mainly because we would prefer that our sales specialists would guide our customers through the many different options we offer to make their trip as tailored as possible and of course an unforgettable experience!
Buen Camino!
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Dear Pilgrim,
Thank you for your positive review.
The CaminoWays Team is delighted to see you enjoyed your trip.
We hope to see you on route with us once again.
Buen Camino!
We had a wonderful stay in Santiago and doing part of the Camino with the help of CaminoWays. Our hotels met our accommodation needs. The buses we used worked well for the transportation we needed...
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The Team
CaminoWays.com
5 years ago
Dear Pilgrim, Thank you for taking the time to leave us a review. We are so happy that you had a great time during your trip. We will be so pleased to hear from you again in the future. Kindest regards, The Camino Ways Team
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The Team
CaminoWays.com
5 years ago
Dear Pilgrim, Thank you for taking the time to leave us a review. We are so happy that you had a great time during your trip. We will ensure that your comments are passed on to our guides. Kindest regards, The Camino Ways Team
We loved walking Via Francigena in Italy.
The walk was organised by Camino Ways and they provided us with an excellent and exceptional guide,Francesco de Murro who was extremely well organised, very...
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The Team
CaminoWays.com
5 years ago
Dear Dee, Thank you for taking the time to leave us a review. We are so glad you had a great time. We will ensure that your comments are passed on to Francesco and we know he will be pleased to hear from you. Kindest regards, The Camino Ways Team.
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The Team
CaminoWays.com
5 years ago
Dear Dee, Thank you for taking the time to leave us a review. We are so glad you had a great time and that you were happy with our services provided. Kindest regards, The Camino Ways Team.
Awesome staff,very accommodating to our needs. Great hotels and excellent service. Excellent customer service and follow through.
The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Daniel,
Thank you very much for your review! I am glad that you liked our customer service and that you enjoyed our selection of hotels. We hope you decide to use CaminoWays again in the near future.
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Daniel,Happy to hear that you were happy with our prices as well as our services. Thanks again for such a positive review
Firstly I think the charges of Camino Ways were excessive compared to the costs of the hotels and the small amount of cost of the pre-pilgrimage information we received.
Secondly, we booked with...
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi John,
Thank you for your feedback. I am very sorry to hear that you though that we were poor value. The cost of the trip is an accumulative cost of not just the hotel but the 24/7 assistance line, the walking notes and the maps as well as the service charge for organizing the accommodation and itinerary.
I can see from you booking that you booked under three different reference codes in September which explains why we had one night where you guys were separated. Although we tried to book everyone together, we cannot guarantee it, especially in September as it is the busiest month for the Pilgrimage.
As for the night where the hotel moved you, I would love you to contact me at customercare@caminoways.com so we could discuss this accommodation should have notified us if there was an overbooking so we could inform you before you arrived.
I hope to hear from you soon so we can hopefully clear up the issues that you listed above.
The hotels booked were good ,clean and staff were friendly. You dealt with the bike well and we received prompt correspondence whenever we contacted you. Overall it it was a great experience on the...
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The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Barbara,Thank you very much for your review!
Happy to hear that you liked the accommodations we booked for you and that our customer care team was always on hand to help you.
Product reviews
The CaminoWays.com Team
CaminoWays.com
5 years ago
Hi Barbara, I am very sorry that the bike was not a great fit for you. We are currently reviewing the sizing charts we use for our cycling tours in order to improve this part of our service. If you have any further comments about your experience cycling, please email us at customercare@caminoways.com and we would love to have a chat with you about your experience and listen to your comments and/or suggestions.
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!