Easy to follow instruction. Paul's tutorials can be rather lengthy ( but still enjoyable!) and the condensed versions are useful. I have learned lots since joining. Thankyou
David Brice
CakeFlix
9 years ago
Thank you so much. We are looking at trialling a new style of tutorial to maybe remove some of the less exciting parts. Hoping to push this out to members soon so we'll monitor the reaction and take it from there :-)
Date of purchase: 08/07/2017
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Trusted Customer
Feefo Verified
9 years ago
I wish they were shorter. Seems super long for some of the basics
David Brice
CakeFlix
9 years ago
Sorry to read that you were disappointed with the Cymbidium Orchid. It's advertised as an advanced class due to the intricacy of the work involved.
These orchids can take a long, long time to make and are certainly not commercially viable, but available for those who specialise in the botanical side of sugar art.
Not sure if you spotted it, but at Lesson 15 there's a highlights video which takes you through all the key learning points in one fast lesson. Now that you have the course the highlights are often a good refresher reference point.
I note that this score and comment is sitting in the Service score area and also in the Product score. Hopefully you found our service up to scratch between entering your free discount code and receiving the course as we don't have any record of any contact with our support teams which are available 365 days a year.
If you have any concerns whatsoever with our service please contact me directly at: david@designer-cakes.com
Product reviews
David Brice
CakeFlix
9 years ago
Sorry to read that you were disappointed with the Cymbidium Orchid. It's advertised as an advanced class due to the intricacy of the work involved. These orchids can take a long, long time to make and are certainly not commercially viable, but available for those who specialise in the botanical side of sugar art.
Not sure if you spotted it, but at Lesson 15 there's a highlights video which takes you through all the key learning points in one fast lesson. Now that you have the course the highlights are often a good refresher reference point.
I was disappointed with my last purchase. The plane was made out of cardboard and not fondant.
David Brice
CakeFlix
9 years ago
Sorry to hear that you are disappointed with your purchase.
Please contact our support team hello@designer-cakes.com and they will give you a refund.
This comment has been left in the service section of the form and note replicated in the product section too. Please let me know if you have any issues whatsoever with our service and we will endeavour to put them right.
VC
Valued CakeFlix Customer
9 years ago
Thank you for excellent customer service. I have no hesitation in recommending the PBSS.
Product reviews
David Brice
CakeFlix
9 years ago
To get the glider shape we needed a stronger structure so had to use cardboard covered in fondant. This is common practice as many cakes aren't quite as they seem! Please contact our support team hello@designer-cakes.com for a full refund.
VC
Valued CakeFlix Customer
9 years ago
I understand. Thank you for refund, it is much appreciated.
Date of purchase: 02/06/2017
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VC
Valued CakeFlix Customer
Feefo Verified
West Yorkshire
9 years ago
What Valued CakeFlix Customer said about CakeFlix:
I purchased the online tutorial of The Orchid , it looked beautiful and just what I wanted , however when I viewed the tutorial ( not by PB ) I was very disappointed to find that it was made by...
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David Brice
CakeFlix
9 years ago
Sorry to hear that you were disappointed with the Orchid tutorial. We would be happy to either refund the money or offer you a replacement, which would give us the opportunity to redeem ourselves.
Some of the more intricate flowers do require a lot of moulds and something we will be clearer on in the course description to avoid this happening to anyone else.
Please contact our support team on hello@designer-cakes.com so we can turn this into a positive experience.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
An online cake tutorial school that produces high quality video courses for a range of skills from beginner to professional. Users can join as Free, Premium or Pro Members and also have the option to buy courses individually.
