CakeFlix Reviews

Thank you so much :-) 

I've run a check through Mandrill (our customer support email monitoring tool) and have no record of receiving an email from your account. Our customer support team will always reply within 12hrs so I'm disappointed to hear that you have had this experience.  I would be grateful if you can send your question to my personal account so that I can investigate and you can test our service response time even over a weekend. Kind regards, David

david@designer-cakes.com 

Thank you :-) 

Thank you so much :-) 

Thank you - any upgrades the member will receive a refund of the unused element of their previous subscription :-) 

Sorry to hear that you were disappointed with the Tractor tutorial.  We would have loved to have heard from you through our support channels to allow us the opportunity to help out, but there's no record of you being in touch. We have technical and cake expert support 365 days a year and we make a point of ensuring that all questions are answered within 24hrs, often a lot sooner.

This would have given us the opportunity to demonstrate the service that we provide, which is this feedback category heading.

Please contact me directly to allow us to answer any issues regarding the design and help us ensure that future viewers don't have the same concerns. With specific feedback we can improve and hopefully you'll get in touch to allow us to redeem ourselves and help us to improve our product. 

Kind regards, David  e: david@designer-cakes.com

Thank you :-) 

We feel it makes it more realistic and covers the thought process that many designers have to go through when things don't quite work out the way they've planned. A little humour always helps too :-) 

Thank you :-) 

Thanks for the lovely feedback.

I'll have a word with Greg to tone the intro music down a bit, I think he was just chuffed when he first found the new intro music, but when you hear it all the time I accept it can be frustrating.