Curvy Kate Reviews

Hi there, Thank you for your feedback and also for your patience regarding your order. While we strive to ensure all orders are delivered within 10 working days, recent strikes in Canada have unfortunately impacted delivery services. These delays are beyond our control, but please know we’re doing everything we can to expedite the process. Upon checking the tracking, we can see that your parcel is being sorted at the sorting centre as of January 9th, and we’re hopeful it will reach you very soon. For the latest updates, you can also check Canada Post’s updates https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations/2024-12-20-operations-update-making-good-progress-as-we-accept-commercial-volumes. We truly appreciate your understanding and are here to assist further if needed. Please don’t hesitate to reach out with any questions. Best Wishes, The Curvy Kate Team

Hi there, Thank you taking the time to share your review. We sincerely apologise for the inconvenience caused. Our shipping partner, Landmark, has informed us that the recent strike action is causing significant delays with all deliveries. However, as your parcel has already cleared customs, delivery can be expected to follow shortly. Unfortunately, we are unable to provide a clear timeline at this stage, and our shipping partner are working hard to address the situation by diverting parcels and utilising alternative carriers where possible to ensure deliveries are made as quickly as they can. We truly appreciate your patience and understanding during this challenging time. To help further, a member of our team has reached out to you directly to see how we can assist you in the best way possible. If you have any additional concerns or questions, please don’t hesitate to reply to the email directly. Thank you again for bearing with us. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your feedback, and we’re truly sorry for the issues you’ve experienced. Looking into this, I can see that a member of our team replied to your original message on 23/12. We’re sorry if this reply hasn’t safely reached you. To ensure we can assist further, could you kindly reply to that email or contact us again on support@curvykate.com. Regarding the COD (Cash on Delivery) charges, these are duties and taxes set by Canada Customs and paid via Canada Post, along with handling fees. These charges are not imposed by us as a company, and we don’t profit from them. For countries outside the UK and EU, additional duty or tax may apply depending on your local customs authority and the value or type of goods being imported. Unfortunately, we don’t have access to specific regulations for each destination country, but checking with your local customs office might provide more clarity. To help with understanding these charges, we have detailed information available on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 We appreciate your feedback, and we’ll continue working to make the process clearer and smoother for our customers. Please don’t hesitate to reach out again so we can assist further. Best wishes, The Curvy Kate Team

Hi there, We are truly grateful for you taking the time to leave your feedback & that your order was received promptly. Best wishes, The Curvy Kate Team