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Curvy Kate Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

TR

Traci

Feefo Verified

Canada

3 years ago

What Traci said about Curvy Kate:

If you are Canadian, prepare to pay a lot!!

I love Curvy Kate and have been a very good customer, but this past year the duty/shipping prices are insane!? I am in Canada. One of my orders cost over $500 and I had to pay an additional $200 in...

Adriana

Curvy Kate

3 years ago

Hi there, Thank you for your review. We are sorry to hear you were unhappy with your experience this time. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the handling fees - and not something we as a company charge, or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, you may be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do not hesitate to reach out to our Customer Service team at support@curvykate.com if you need further support. We do apologise for any inconvenience caused. Best Wishes, Curvy Kate Team

0

BE

berit

Feefo Verified

3 years ago

What berit said about Curvy Kate:

the fit was so awkward and uncomfortable on all the bras i ordered. i also assumed that since i was ordering from their canadian site, there would be no duties. boy was i wrong. i ended up paying...

Adriana

Curvy Kate

3 years ago

Hi there, Thank you for your review. We are sorry to hear you were unhappy with your experience this time. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the handling fees - and not something we as a company charge, or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, you may be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do not hesitate to reach out to our Customer Service team at support@curvykate.com if you need further support. We do apologise for any inconvenience caused. Best Wishes, Curvy Kate Team

0

SH

Shiyana

Feefo Verified

3 years ago

What Shiyana said about Curvy Kate:

Good experience

No glaring issues, wish duties were included. Some minor fit issues, though I followed the size guide as best I could. I normally wear a 85L in Change Lingerie. I ordered a 38HH in three bras: Daily...

0

Trusted Customer

Feefo Verified

3 years ago

Acceptable

Customer service was acceptable. There was lots of information on the website about returns which I needed to do. I would have liked a way of emailing to inform them of the return instead of sending...

0

JO

Joe

Feefo Verified

3 years ago

What Joe said about Curvy Kate:

Service is fair. Beware of hidden costs

First, I was surprised by the cash and duty on delivery. It was equal to half of my order. Second, one of the items was completely not wearable.. The site and sales options were average.

0

KA

Kaitlyn

Feefo Verified

Peterborough

3 years ago

What Kaitlyn said about Curvy Kate:

Disappointed

Both pairs I ordered didn't fit and the customs were outrageous

Alison

Curvy Kate

3 years ago

Hi there, Thank you for your review We are sorry to hear you were unhappy with your experience this time. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the handling fees - and not something we as a company charge, or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, you may be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do not hesitate to reach out to our Customer Service team at support@curvykate.com if you need further support. We do apologise for any inconvenience caused. Best wishes, The Curvy Kate Team

0

Trusted Customer

Feefo Verified

3 years ago

Not worth it for Canadian customers

Took a while to ship, and when I received the package I had a 50% customs charge (should be 20% at the max) but the intermediary delivery service had taken the original customs slip, “paid on my...

Alison

Curvy Kate

3 years ago

Hi there, Thank you for your review. Our sincerest apologies, COD (cash on delivery) charges are duties and taxes set by Canada customs and paid via Canada post plus the handling fees - and not something we as a company charge, or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, you may be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/terms-and-conditions#q6 https://ca.curvykate.com/pages/delivery#q4 Please do not hesitate to reach out to our Customer Service team at support@curvykate.com if you need further support. Best wishes, The Curvy Kate Team

2

Trusted Customer

Feefo Verified

3 years ago

Free returns are not free in NA.

As a customer from Canada, Curvy Kate's claim that returns are "free" is not true at all. The bra I ordered was on sale for $36 CAD, which was why I decided to give it a try, as regular bra prices...

1

GL

Gladys

Feefo Verified

3 years ago

What Gladys said about Curvy Kate:

never delivered my items.

find a proper delivery service vhannel or sgency to deliver your products or at least inform customers how to get their items not send it back after waiting for a month

0

IS

isabelle

Feefo Verified

3 years ago

What isabelle said about Curvy Kate:

Plus jamais

Le shipping a été très long, j'ai du payer des frais en plus du soutien gorge assez dispendieux tout ca pour en fin de compte avoir un soutient gorge qui ne correspond pas a la grandeur que je prends...

Alison

Curvy Kate

3 years ago

Hi there, Thank you for your review. Our sincerest apologies, customs charges are duties and taxes imposed by the local customs authority plus any handling fees - and are not something we as a company charge or obtain profit from. For countries outside the UK & EU, depending on the customs authorities, you may be liable for paying additional duty/tax, and this is dependent on the types of goods that you are purchasing plus their total value, although some items can be imported without any customs charges at all. When it comes to customs and others, we do have the following stated on our website: https://ca.curvykate.com/pages/delivery#q4 Please do not hesitate to reach out to our Customer Service team at support@curvykate.com if you need further support. We do apologise for any inconvenience caused. Best wishes, The Curvy Kate Team

0