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By Sarah Reviews | Customer Service Reviews for https://www.feefo.com/reviews/by-sarah | Feefo

Displaying all 1,974 reviews

Sophie Atalar

7 years ago

Date of purchase: 14/12/2017

What Sophie Atalar said about By Sarah:

The real deal

My experience of BY SARAH has been absolutely wonderful. My products were packaged beautifully, with personalised touches and arrived so quickly after purchase. The products themselves (I bought the...

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Customer Care

By Sarah

7 years ago

Such kind words! Thank you so much for your 5* review, Sophie! We're thrilled you are enjoying our customer service and the BY SARAH Organic Facial Oil (99% organic) and Organic Lip Balm (100% organic). We believe in the power of natural and organic skin care and we're so pleased you are seeing the benefits too! We look forward to your next order with us soon :) Lauren x

Product reviews

Olga Parfiryeva

7 years ago

Date of purchase: 25/03/2018

What Olga Parfiryeva said about By Sarah:

Really lovely oils, the face oil is great for my very sensitive allergic skin. Sarah is also great with getting in touch, I had some questions and she was very nice to detail everything out. Not to...

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Customer Care

By Sarah

7 years ago

Hi Olga, thank you so much for your glowing 5* review! We really appreciate you taking the time to let us know that you're enjoying our customer service and BY SARAH Organic Facial Oil and Organic Body Oil! It was my pleasure to speak with you and I'm so glad that our natural and organic skin care is comforting your sensitive skin. Sarah x

Product reviews

Trusted Customer

7 years ago

Date of purchase: 25/03/2018

Excellent service-brilliant products!

Customer Care

By Sarah

7 years ago

Thank you very much for your 5* review! We're so happy you're enjoying our excellent customer service and our BY SARAH Organic Body Oil! We hope you visit us again soon. Lauren x

Julie

Hastings

7 years ago

Date of purchase: 05/02/2018

What Julie said about By Sarah:

Great oil

Your facial oil arrived speedily anc well packaged . I have been using it for a month now and love the way it feels on my face

Customer Service

By Sarah

7 years ago

Hi Julie, thank you very much for your 5* review! Great to hear that the BY SARAH Organic Facial Oil arrived quickly and you liked the packaging (which is recyclable too). So pleased you're loving the oil! Your skin is being fed with the very finest, natural and organic plant-based oils which is just the best feeling for skin care! Lauren x

Bethany Alexander

7 years ago

Date of purchase: 21/02/2018

What Bethany Alexander said about By Sarah:

Amazing products

I love the facial oil! My skin is prone to acne at the moment, and it’s the most gentle moisturiser I’ve come across for my skin problems. It comes beautifully packaged with a hand written note,...

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Customer Service

By Sarah

7 years ago

Hi Bethany, thank you so much for your wonderful 5* review! We're so pleased that you're loving the Organic Facial Oil and that it's soothing your sensitive skin - the organic, plant-based oils are doing their job :) And thank you for your kind words about our personalised note! Sarah x

Product reviews

Trusted Customer

7 years ago

Date of purchase: 09/03/2018

Highly recommended

Great product. I wasn't sure about using oil on my face as I had never used an oil before and didn't know if I would be left looking greasy. In fact it's left my face looking fresh and well hydrated....

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Customer Service

By Sarah

7 years ago

We're so pleased you are enjoying the BY SARAH Organic Facial Oil! Thank you for your 5* review! Feeling nervous about using a face oil is very common and it's one of the topics we cover in our Product FAQs page. The organic, plant-based oils in the Organic Facial Oil have a balancing effect on the skin and don't leave any greasy residue - just as you have described! Great that you're using the oil to double up as a primer under make-up too! Lauren x

Sally Boyes

7 years ago

Date of purchase: 09/03/2018

What Sally Boyes said about By Sarah:

Amazing product

I have extremely allergic skin and have been searching for a facial oil that works and I don't react to. This is perfect. Love it **

Customer Service

By Sarah

7 years ago

Hi Sally, thank you very much for your lovely 5* review! We're so pleased that you are enjoying the benefits of our natural and organic BY SARAH Organic Facial Oil for your very sensitive skin. We hope you explore the rest of our collection too :) Sarah x

Product reviews

Jennifer Cox

London

7 years ago

Date of purchase: 18/03/2018

What Jennifer Cox said about By Sarah:

Came back for more - lovely product!

I met Sarah and her sister at a craft fair in November and loved the product as soon as I tried it - I came back to order more and get samples for my mum and a friend who are looking for something...

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Customer Service

By Sarah

7 years ago

Hi Jennifer, thank you very much for your review! And for coming to meet us at the craft fair! We're so glad you're enjoying the BY SARAH Organic Facial Oil and we hope your mum and friend enjoy using it too. Thank you for your feedback on the postal box, we appreciate you letting us know! We have found using cellotape along the edges of the box to be most effective in securing the products inside. We're always open to trying other tapes and will certainly look in to paper packing tapes. Both the cardboard postal box and paper packaging inside are 100% reusable and recyclable. Lauren x

Product reviews

Customer Service

By Sarah

7 years ago

Thank you very much for your stunning 5* review, Jennifer! We're so pleased you're enjoying our light, non-greasy BY SARAH Organic Facial Oil. Plant-based oils have a similar molecular structure to our own skin cells which means they can be easily absorbed and nourish your skin without leaving any greasy residue. You'll notice your skin will look soft and supple as it is being fed with vitamins, minerals and omegas to keep your skin healthy! Lauren x

Tiffany Rees

7 years ago

Date of purchase: 13/03/2018

What Tiffany Rees said about By Sarah:

Brilliant product and service with a personal touch

The service and delivery were excellent and I really liked the handwritten note which came with the order. I've even kept it as I so liked the personal touch! The facial oil has been really good so...

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Customer Service

By Sarah

7 years ago

Hi Tiffany, thank you very much for your glowing 5* review! We're so happy you like our personal service and that our award-winning BY SARAH Organic Facial Oil is providing nourishment and hydration for your skin. And we agree, once you make the switch to organic, plant-based oils, there's no going back to mayonnaise-like moisturisers! We will be launching a cleansing product, so watch this space ;) We can't wait to share it with all our customers very soon! Sarah x

Product reviews

Customer Service

By Sarah

7 years ago

Thank you so much for your 5* review, Tiffany! We're thrilled you love our BY SARAH Organic Facial Oil. It's 99% organic, 100% natural and 100% plant-based making it a perfect blend to soothe your dry and sensitive skin. Mainstream moisturisers are typically a blend of oil and water and emulsifiers, stabilisers and preservatives - it's often these synthetic and artificial ingredients that can clog pores. The organic plant-based oils we use help to regulate the skin's production of sebum - the organic apricot oil is particularly good at this. Take a look at a recent blog we wrote on the wonder powers of apricot oil to learn more: https://bysarahlondon.com/blogs/articles/ingredient-spotlight-4-things-you-need-to-know-about-apricot-oil. Sarah x

Trusted Customer

7 years ago

Date of purchase: 26/02/2018

Fantastic! Highly recommended.

Service is super friendly and efficient. Their product is outstanding quality too!

Sarah Murrell

By Sarah

7 years ago

Thank you so much for your 5* review! We're so thrilled that you are enjoying our customer service and our BY SARAH Organic Facial Oil too. We're very grateful for your kind words and look forward to seeing you again soon! Lauren x

Product reviews

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About By Sarah

When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.

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17 Wiggington Road, Tamworth, Staffordshire, West Sussex, B79 8RH, United Kingdom

Hero Facial Oil | Natural Face Oil for Skin | By Sarah Skincare

Miracle Eye Cream | Hydrating Eye Cream for Sensitive Eyes | By Sarah

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