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Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Displaying all 7,178 reviews

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

I specified the delivery date on checkout, and received a confirmation email of this date. However,…

I specified the delivery date on checkout, and received a confirmation email of this date. However, the shed turned up a day early and I was only given half an hour's notice - I had to leave work...

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Waltons Garden Buildings

Waltons

8 years ago

Service: We thank you for your feedback and have investigated further. We have interviewed our driver who claims that a call was placed to yourself at approximately 5pm the day before to say he had driving hours left, and could deliver a day earlier than planned. He has confirmed that you authorised him to do so, apologies if this was inconvenient. Due to the size of our 18t vehicle, the driver says he was unable to park close to your property. He still delivered to your garden rather than the kerbside as advertised and he passes on his thanks because you carried the felt and fixing kit for him, although he did not request this of you. The delivery was signed for at 5:35pm and the driver was thanked for putting it where you had requested and he was surprised to learn of this complaint as he believed you to be happy with the service he had provided.

Trusted Customer

8 years ago

The first contact I had from the driver was half an hour before delivery was made. I explained that this was the wrong day and he told me it was 'definitely today' and that it was odd I'd said that, as his previous delivery had also said the same thing! My complaint was not with the driver. He was very helpful in carrying things to my garden, and the only reason he had to do this was because my husband wasn't home as I'd planned (if delivery had been on the Saturday). My issue was with the shed turning up on the wrong day and me having to adjust my working hours to accommodate it. When I contacted Waltons asking for them to look into it, I just got a standard reply.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

Great shop

Waltons Garden Buildings

Waltons

8 years ago

We are pleased you enjoyed shopping with us and we thank you for taking the time to provide your feedback!

Product reviews

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

Phoned first and received polite, helpful service. Online ordering was easy. Delivery was on time…

Phoned first and received polite, helpful service. Online ordering was easy. Delivery was on time and person assisted me with the heavy ( for me) load.

Waltons Garden Buildings

Waltons

8 years ago

Delighted to hear you were so impressed with our service. Thank you for the feedback.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

Very good service, quick and on time

Waltons Garden Buildings

Waltons

8 years ago

:I am very pleased that you were happy with the service that you received and thank you for your feedback.

Waltons Garden Buildings

Waltons

8 years ago

I am very pleased that you were happy with the service that you received and thank you for your feedback.

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

When placing the order there was a promise that I would be emailed to confirm…

When placing the order there was a promise that I would be emailed to confirm delivery arrangements. There was silence until the delivery carried phoned to say he was on his way but we were out and...

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Waltons Garden Buildings

Waltons

8 years ago

We are really sorry your delivery experience didn't live up to our usual high standards. I hope we get a chance to prove we normally do get it right.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

Fantastic delivery, ordered on monday at 5.20pm and it was with me in Northern Ireland…

Fantastic delivery, ordered on monday at 5.20pm and it was with me in Northern Ireland on Wednesday also being able to have the product left in a secure area without having to take time off work to...

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Waltons Garden Buildings

Waltons

8 years ago

Thank you for letting us know that you were so pleased with the delivery service and we are glad that we were able to do this for you.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 17/07/2016

The item was delivered on the date stated

Waltons Garden Buildings

Waltons

8 years ago

I am glad the delivery was completed on the agreed date.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 16/07/2016

good price and delivered on time, no problems what so ever.

Waltons Garden Buildings

Waltons

8 years ago

Thank you for letting us know that you were happy overall with your purchase and delivery. And we appreciate you taking the time to do so.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 14/07/2016

Good phone service and delivery.

Waltons Garden Buildings

Waltons

8 years ago

I am happy that you are pleased with the service that you received.

Product reviews

Trusted Customer

8 years ago

Date of purchase: 16/07/2016

Easy to use website,prompt and efficient service. Good prices

Waltons Garden Buildings

Waltons

8 years ago

I am pleased to know that you were happy with the efficient service you received.

Product reviews

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About Waltons

Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.

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01636 821135

Old Great North Road, Sutton-on-Trent, Nottingham, Nottinghamshire, NG23 6QN, United Kingdom

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Waltons Reviews

5 x 5 Waltons Honeypot Poppy Wooden PlayhouseMore reviews of this product (72)View product websiteThis is a lovely playhouse and we have painted it in stripes. The assembly is easy to moderate for home DIY and the kids love it.

7ft Green PT Fence Post (95mm)More reviews of this product (2)View product websiteAgain posts were not my usual shopping buy. Had big splits in them, but I believe that's nature.

5ft x 3ft Waltons Feather Edge Wooden Garden GateMore reviews of this product (6)View product websiteHaven't bought many gates, but this one does the job.

6 x 4 Waltons Apex Metal ShedMore reviews of this product (2)View product websiteThe packaging was flimsy and the product had many damaged panels that affected the doors, side panels and roof. Although the panels were well labelled the instructions are not detailed enough and it...Read all

14 x 7 Honeysuckle Playhouse with Tower & SlideMore reviews of this product (15)View product websiteBrilliant product, the only thing was the floor inside the playhouse was 3cm to long so had to cut it. Our children love it, especially the slide!

4ft x 3ft Waltons Round Top Picket Garden GateMore reviews of this product (3)View product websiteThe gate panels were not as sturdy as expected. However, the nails used to attach the panels are better than the staples used to attach the panel to the matching fence panels.

8 x 6 Waltons Overlap Apex Wooden Shed DDMore reviews of this product (255)View product websitegood shed for the price

10 x 6 Waltons Overlap Pent Wooden ShedMore reviews of this product (43)View product websiteReasonable considering price, but some wood badly warped and poorly cut.

8ft Brown PT Fence Post (75mm)More reviews of this product (13)View product websiteExcellent product,good quality,just as required.

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