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Waltons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/bvg-waltons-garden-buildings | Feefo

Trusted Customer

Feefo Verified

10 months ago

Satisfied

Service was too good I had two sheds delivered not one as ordered sales office collected within a 5 days period and credited my money

Waltons Garden Buildings

Waltons

10 months ago

Thank you for your great review We do apologise for the duplicated deliveyr, but happy to hear this was resolved quickly and efficiently for you

Product reviews

Date of purchase: 12/05/2025

0

Trusted Customer

Feefo Verified

10 months ago

Item delivered very quickly

Waltons Garden Buildings

Waltons

10 months ago

Thank you for your lovely review

Product reviews

Date of purchase: 21/05/2025

0

Trusted Customer

Feefo Verified

10 months ago

Amazing

Amazing service very polite and helpful

Waltons Garden Buildings

Waltons

10 months ago

Thank you for your great review

Product reviews

Date of purchase: 20/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

I was sent a message to confirm an installation and delivery date and duly booked a day off work. 2 days before delivery an installer contacted me to see if it could be installed the day before. I...

Waltons Garden Buildings

Waltons

10 months ago

Thank you for taking the time to leave your review. We're genuinely sorry to hear about the inconvenience you experienced with the delivery and installation of your shed. We completely understand how frustrating it must have been to arrange time off work based on the agreed schedule, only for the installation not to go ahead as planned. While we aim to coordinate delivery and installation as smoothly as possible, in this case, it’s clear that communication fell short, and for that, we sincerely apologise. Please be assured that your experience has been shared with the relevant teams so we can continue to improve our service and avoid similar issues in the future. Once again, we’re sorry for the inconvenience caused and thank you for bringing this to our attention.

Product reviews

Waltons Garden Buildings

Waltons

10 months ago

Thank you for taking the time to share your feedback, and we're very sorry to hear of your recent experience. We appreciate you highlighting the issues you encountered with both the product and the delivery/installation process. Please accept our sincere apologies for the inconvenience and frustration this has caused, particularly with regard to the miscommunication around scheduling and the confusion over the painting option. We can confirm that we have now been in touch with you directly to discuss these matters further. While we regret that your experience did not meet expectations, please be assured that your comments have been taken seriously and will be used to help improve our service going forward. Should you have any further concerns or questions, please don’t hesitate to reach out to us again.

Date of purchase: 01/05/2025

0

Trusted Customer

Feefo Verified

10 months ago

Good value shed

Excellent service, nice shed shame about the flimsy window.

Waltons Garden Buildings

Waltons

10 months ago

Thank you for your kind feedback We're sorry to hear the windows provided did not meet your expectations

Product reviews

Date of purchase: 26/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

The best

Quick and easy purchase, delivered on time and kept up to date. The driver Neil was amazing and explained everything to me and was really helpful and professional. Excellent delivery service from...

Waltons Garden Buildings

Waltons

10 months ago

Thank you for your feedback, and we’re very sorry to hear about the issues you experienced with your delivery. We understand how frustrating it must have been to receive limited updates, a delayed delivery outside of the agreed time window, and a split delivery across separate days — especially so late in the evening. Please accept our sincere apologies for the inconvenience caused. We have passed your comments on to our carrier partner for further investigation, as we work closely with them to improve service standards and ensure such situations are avoided in future. Thank you again for bringing your concerns to our attention.

Product reviews

Waltons Garden Buildings

Waltons

10 months ago

Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience. We completely understand how frustrating this must have been, especially after the time and effort you’ve put into assembling the product. This is certainly not the standard we aim to uphold, and we are taking your comments very seriously. We have reached out to you directly to discuss the issues in more detail and to find a resolution. Please do check your messages at your earliest convenience so we can assist you further. Once again, we apologise for the inconvenience caused and appreciate you bringing this to our attention.

Date of purchase: 19/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Easy to order, spoke to someone for advice. Delivery tracker was perfect for our delivery slot. Driver very helpful. Great quality for the money and easy to assemble.

Waltons Garden Buildings

Waltons

10 months ago

Thanks for your great review We appreciate your kind comments on our delivey tracker and services We hope you love your new summerhouse Please send us any images of your completed building to reviews@waltons.co.uk We would love to see your finished item!

Product reviews

Date of purchase: 14/05/2025

0

Trusted Customer

Feefo Verified

11 months ago

Very efficient, good all way from ordering to van delivery

Waltons Garden Buildings

Waltons

10 months ago

Thanks for your great review

Product reviews

Date of purchase: 28/04/2025

0

Trusted Customer

Feefo Verified

11 months ago

Exceptional Company

Exceptional service, can not fault it at all.

Waltons Garden Buildings

Waltons

10 months ago

Thanks for your lovely feedback on our services

Product reviews

Date of purchase: 05/05/2025

0

Waltons Reviews

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Free! Timco Weatherproof Security PadlockView product website

6 x 4 Value Overlap Reverse Apex Wooden ShedView product websiteGood quality shed, easy to build. All the fixings were present. Only 1 criticism the 'window's for too flimsy and didn't fit properly

10 x 6 Maine SummerhouseView product websiteStrong, well built and looks amazing. Definitely recommend

12 x 8 Helios SummerhouseView product websiteGreat quality and easy to assemble. Friendly staff and a helpful delivery driver. Would recommend

7 x 7 Bournemouth Wooden SummerhouseView product website

Free! Timco Weatherproof Security PadlockView product websitevery pleased with the description of the shed.

8 x 6 Value Overlap Single Door Pent Wooden ShedView product websiteVery happy with the shed, but l do feel that the timbers could have been a bit more meatier [ thicker ] . Delivery driver was polite, Friendly & exceptionally helpful . Thankyou to everyone...Read more

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