My initial thoughts regarding the arch were good. Delivered on time by a helpful crew and good value for money. However, one of the trellis panels were damaged, the pins holding it together were...
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Overall how do you feel about the quality of your building? : Substandard
Waltons Garden Buildings
Waltons
11 months ago
Thank you for your feedback. We’re pleased to hear that the delivery went smoothly and that you found the arch good value for money. However, we’re sorry to learn about the issues with the damaged trellis panel and the twisted uprights. We appreciate you bringing this to our attention and understand how frustrating this must be.
If you would like, please do get in touch with our customer service team so we can assist in resolving these problems. We hope to have the opportunity to restore your confidence in Waltons in the future.
This arch was badly packed, when it was delivered, it was packed in netting, which was split, and bit of the arch were loose. It was also packed with strapping which was secured with staples which...
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Overall how do you feel about the quality of your building? : Good
Amy Hallam
Waltons
1 year ago
Hi,
Thank you for your review.
We are especially focused on cutting down waste and unnecessary packaging here at Waltons, so the items do not come in a bix.
If you need any further help, please contact the team!
took delivery on a Monday on Tuesday opened package & found that 4 pieces were missing ( item No 5 ) phone up & was told pieces would be dispatched that day, waited nothing came phoned again...
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Overall how do you feel about the quality of your building? : Excellent
Delivered wrapped in netting that provided no protection at all so many pieces were damaged and missing. Called customer support 3 times and told 3 different things about getting them replaced and...
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Overall how do you feel about the quality of your building? : Substandard
Amy Hallam
Waltons
1 year ago
Hi,
Thank you for your feedback!
I can se from the notes on your order that this has been resolved with a partial refund, but if you do need anything else, please do not hesitate to contact us!
We already bought one of the arches before, the bow top one. Good value for money, good workmanship as far as we can tell. We haven't put it together as of yet. We have creosoted it and will be...
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Overall how do you feel about the quality of your building? : Excellent
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your great review!
We're happy to hear our services met your expectation
It's lovely to know that you're a returning customer. We really appreciate this!
Ordered my flat top arch on 8th of April and arrived 16th by DX Freight.
Came in a flat pack rapped in a poor netting and a few nylon straps.
Both trellises parts were snapped in parts shame as rest...
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Overall how do you feel about the quality of your building? : Excellent
Waltons Garden Buildings
Waltons
2 years ago
Thank you for taking the time to leave us your lovely feedback!
It's greatly appreciated by us all at Waltons
Got a call the day before from the delivery person and he was right on time the followiing morning. Very difficult to follow the buikd instructions and a bit knarly in places, but overall we love...
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Waltons Garden Buildings
Waltons
2 years ago
Thank you for your lovely feedback!
We apologise you found parts in our instructions confusing.
We are always looking for different ways to make the customer experience smoother, so we will take a look at these!
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
