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Burrells Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

Delivered to the wrong address

This would be positive feedback except for the fact that the package was delivered to my billing address (where I no longer live) instead of the stated shipping address and as the property was vacant...

Sarah

Burrells

5 years ago

Good Afternoon, Please accept our sincere apologies for this error, as you say this could have proved a very costly mistake on our part. I have raised this with department who sent your watch and have reiterated the importance of attention to detail. I am very glad to hear that Royal Mail kept it safely for you and apologise for any unnecessary travel and inconvenience caused. Regards Sarah Burrells Customer Service Manager

Product reviews

Date of purchase: 29/01/2021

0

JR

Julie Russell

Feefo Verified

5 years ago

What Julie Russell said about Burrells:

Great

Excellent service as usual. Wrapped well. Emails kept me informed. All boxes & bags present

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are so pleased you were happy with the service and parcel received. We hope you will continue to enjoy your Pandora charm selection. Regards Burrells Customer Service

Product reviews

Date of purchase: 14/01/2021

0

Trusted Customer

Feefo Verified

5 years ago

Moments blue disc bracelet

Brilliant service at burrells never had a problem with my orders always straight forward and we'll packaged.

Sarah

Burrells

5 years ago

Thankyou for your feedback, we a pleased to hear you had a positive experience with Burrells. We hope you will enjoy wearing your Pandora purchase. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 03/02/2021

0

Trusted Customer

Feefo Verified

5 years ago

Great service, questions answered on phone, quick delivery, altogether would highly recommend.

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased to hear we were able to help with any queries you had. We hope your son liked his Birthday present and will enjoy wearing his watch, we would like to wish him Happy Birthday from all of us at Burrells. Regards Burrells Customer Service

Product reviews

Date of purchase: 03/02/2021

0

SF

Steve Frost

Feefo Verified

5 years ago

What Steve Frost said about Burrells:

Quick simple and easy service, staff very pleasant, was kept up to date with delivery

Sarah

Burrells

5 years ago

Thankyou for your lovely feedback, we are so pleased to hear your experience shopping with us was positive. We hope your wife will continue to enjoy wearing her ring. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 02/01/2021

0

DH

Dorothy Pulsford-Harris

Feefo Verified

King's Lynn

5 years ago

What Dorothy Pulsford-Harris said about Burrells:

Reliable company

Prompt service, helpful response to queries and prompt replacement of a faulty item. Very easy website to choose, order and pay.

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we are pleased to hear that we were able to deliver your order quickly and deal with any queries you had. We hope you will enjoy wearing your Pandora selection. Regards Burrells Customer Service

Product reviews

Date of purchase: 13/01/2021

0

KJ

Kath Jones

Feefo Verified

5 years ago

What Kath Jones said about Burrells:

The initial web site was unclear on the requirements for special offers and didn’t alert when and why the requirements were not being met. But when emailed the company responded quickly and concisely...

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we will look in to the clarity of our website with regards Special Offers, but we are pleased we were able to clarify it with you. We hope you will enjoy wearing your Pandora Disney selection. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 03/02/2021

0

Trusted Customer

Feefo Verified

5 years ago

Great service

Very good service, despatched and received quickly

Sarah

Burrells

5 years ago

Thankyou for your positive feedback, we hope you will enjoy wearing your Pandora charm selection. Regards Burrells Customer Service Team

Date of purchase: 03/02/2021

0

KH

Kenneth Homewood

Feefo Verified

Maidstone

5 years ago

What Kenneth Homewood said about Burrells:

Sapphire necklace

Excellent service - very impressed with the follow up call after I placed the order! Well done!

Sarah

Burrells

5 years ago

Thankyou for your lovely feedback, we are pleased to hear you had a positive experience shopping with Burrells. We hope you will enjoy wearing your necklace and we will pass your comments to the relevant staff. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 02/02/2021

0

Trusted Customer

Feefo Verified

5 years ago

Very prompt delivery, great service.

Sarah

Burrells

5 years ago

Thankyou for your feedback, we are pleased to hear your experience with Burrells was a positive one. We hope you will enjoy wearing your Pandora charm selection. Regards Burrells Customer Service Team

Product reviews

Date of purchase: 24/01/2021

0

Burrells Reviews

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Pandora Cap, Book & Scroll Charm 798034More reviews of this product (2)View product websiteThis reminds me of my graduation day from University.

Pandora Bruno the Unicorn Rocking Horse Charm 798437C00More reviews of this product (6)View product websiteJust loved this. I had a rocking horse as a child and this brings back happy memories.

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Pandora Moments Charm Bracelet 590702HVMore reviews of this product (5)View product websiteI ordered a bracelet and charms. Website easy to navigate, very prompt delivery and when I had to return an item as it was faulty, it was replaced within 48 hours.

Pandora Disney Eeyore Charm 791567EN80More reviews of this product (1)View product websiteNice charm. As depicted. Happy with it.

Disney, Simba and Mufasa Sunset Dangle Charm 768639C01More reviews of this product (1)View product websiteNice charm. As depicted on website.

Burrells 18ct White Gold Sapphire & Diamond Pear Necklace 45cmMore reviews of this product (1)View product websiteDelivered on time on a lovely box and exactly as described. Really appreciated the follow up call after placing my order

Pandora Enchanted Tea Pot charm 797065CZMore reviews of this product (9)View product websiteBrilliant charm presentation box lovely

Pandora Santa in a Giftbox Charm 798470C01More reviews of this product (4)View product websiteCharm great value, lovely presentation box

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