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Budget Direct Insurance Reviews

Rated
Exceptional

Budget Direct Insurance is an online insurer for car, motorcycle, commercial vehicle and travel insurance, based in Singapore.

Service
4.7
/5

5

4

3

2

1

1,573

336

27

20

64

2,020

ratings over the past year

Displaying all 11,686 reviews
Trusted Customer
6 years ago
Date of purchase: 14/08/2019
Very satisfactory
Quick and efficient service over the phone. Helpful and proficient staff.
Trusted Customer
6 years ago
Date of purchase: 15/08/2019
Good customer service
Yes definitely.
TH
Thong Hang
6 years ago
Date of purchase: 15/08/2019
What Thong Hang said about Budget Direct Insurance:
Explanation is good and clear.
Trusted Customer
6 years ago
Date of purchase: 14/08/2019
No return call by officer as promised on 13 Aug
Officer did return call as promised
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Appley
Budget Direct Insurance
6 years ago
Hi there, Thanks for choosing to become a Budget Direct Insurance customer. Our goal for all our customers is to receive 5-star service. Sorry to hear that we didn't get back to you in time about your quote. We have since provided additional support and training to our team, to ensure we attend to our customers' enquiries on time. Should you have any other enquiry, please feel free to email them to us at help@budgetdirect.com.sg or call us at 6221 2111, we're here for you from 8 am to 8 pm, Mondays to Fridays and 9am to 3pm on Saturdays (excluding public holidays). Yours sincerely Appley Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg
HK
Hwa Kiat
6 years ago
Date of purchase: 11/08/2019
What Hwa Kiat said about Budget Direct Insurance:
While the premium is competitive, it is not in line with the car rental excess amount in Australia. Budget direct should have an option to increase the excess.
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Appley
Budget Direct Insurance
6 years ago
Hi there, Thank you for the feedback and choosing to become a Budget Direct Insurance customer. On the Rental Vehicle Excess Cover in Singapore, the limit offered by most insurers are fixed i.e. does not have the option to adjust. In fact, we offered one of the highest excess cover in the market and you have got one of the best plan. Our goal for all our customers is to receive 5-star service; we always strive to improve and enhance our service continuously. Once again thank you for writing in to us. Should you have any queries at all - feel free to call us at 6221 2111 or email us at help@budgetdirect.com.sg, we're here for you from 8am to 8pm, Mondays to Fridays and 9am to 3pm on Saturdays (excluding public holidays). Yours sincerely Appley Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg
HO
Ho
6 years ago
Date of purchase: 14/08/2019
What Ho said about Budget Direct Insurance:
Wonderful experience with DirectBudget
Friendly and very helpful. Patience and understanding.
TF
Terence Chan Fei
6 years ago
Date of purchase: 14/08/2019
What Terence Chan Fei said about Budget Direct Insurance:
The lady took my call despite not being in sales. She explained it was due to high call volume. I appreciated that. She was able to answer all my questions and was kind. I regret not remembering her...

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Trusted Customer
6 years ago
Date of purchase: 14/08/2019
A serious contender to insurance providers' increasing premiums.
Very fast and efficient service.
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Denny
Budget Direct Insurance
6 years ago
Hi there, Thanks for choosing to become a Budget Direct Insurance customer. Glad to hear you saved on premium for your car insurance, and that we offer competitive rates. Our goal for all our customers is to receive 5-star service; we always strive to improve and enhance our service continuously. Remember to share your BuddyID with your friends and family, so they too can save more on premiums. More info about our Bring a Buddy program here https://www.budgetdirect.com.sg/bring-buddy. Yours sincerely Denny Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg
BS
Boon Siong
6 years ago
Date of purchase: 14/08/2019
What Boon Siong said about Budget Direct Insurance:
Best Service
Mark from Tele CSO is very prompt and helpful. Thumbs up for his service
Trusted Customer
6 years ago
Date of purchase: 14/08/2019
once I get them then they are responsive
seems very busy so I need to initiate to make followups.
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Denny
Budget Direct Insurance
6 years ago
Hi there, Thanks for choosing to become a Budget Direct Insurance customer. Our goal for all our customers is to receive 5-star service and we sincerely apologise it has taken some time for our team to give you a callback about your quote, we always strive to improve and enhance our service continuously. In the event of claims, rest assured our claims expert team will be here to assist you through the process, read more https://www.budgetdirect.com.sg/make-a-claim. Remember to share your BuddyID with your friends and family, so they too can save more on premiums. More info about our Bring a Buddy program here https://www.budgetdirect.com.sg/bring-buddy. Yours sincerely Denny Budget Direct Insurance 6221 2111 or help@budgetdirect.com.sg
About Budget Direct Insurance
Budget Direct Insurance makes it easier for Singaporeans to buy quality insurance coverage at cheaper prices. We're part of an international insurance group which provides insurance solutions for millions of policyholders worldwide.   Budget Direct Insurance is the trading name of Auto & General Insurance (Singapore) Pte. Limited, which is licensed by the Monetary Authority of Singapore ("MAS").
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16 Raffles Quay, #29-01 Hong Leong Building, Singapore, Central Region, 048581, Singapore
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About Budget Direct Insurance
Budget Direct Insurance makes it easier for Singaporeans to buy quality insurance coverage at cheaper prices. We're part of an international insurance group which provides insurance solutions for millions of policyholders worldwide.   Budget Direct Insurance is the trading name of Auto & General Insurance (Singapore) Pte. Limited, which is licensed by the Monetary Authority of Singapore ("MAS").