How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Brown & Brown Reviews

https://www.bbrown.com/uk

EXCEPTIONAL

Service

4.8

/5

5

4

3

2

1

4,611

609

55

30

56

5,361

ratings over the past year

Displaying all 18,022 reviews

Trusted Customer

Feefo Verified

13 days ago

I recently reviewed my insurance policy and had an excellent experience. The process was straightforward, and the representative took the time to explain my coverage options clearly and answer all my...

0

Trusted Customer

Feefo Verified

13 days ago

Excellent service combined with good value policy renewal.

0

CE

CHRISTOPHER EGGLETON

Feefo Verified

GBR

13 days ago

What CHRISTOPHER EGGLETON said about Brown & Brown:

Responsive helpful competitive 👍

0

Trusted Customer

Feefo Verified

13 days ago

Excellent customer service

Antony in the Penzance branch always explains things clearly and in a friendly manner.

Louis

Brown & Brown

13 days ago

Thank you for taking the time to leave a review. I'm pleased to hear you're happy with Antony's service. I've passed your kind words along to Antony and his branch manager.

0

Trusted Customer

Feefo Verified

13 days ago

Browns

Excellent service as usual

0

Trusted Customer

Feefo Verified

13 days ago

Very helpful broker used them for quite a few years now and only a phone call away no call centre to go through only takes a few minutes and I can talk actually to someone if I have any questions

Wendy

Brown & Brown

13 days ago

Thank you for your loyalty and for taking time out of your day to leave a great review.

0

DE

D Evans

Feefo Verified

GBR

13 days ago

What D Evans said about Brown & Brown:

Flexible

Flexible - negotiated and reduced initial quotation.

0

Trusted Customer

Feefo Verified

14 days ago

Very solid efficient timely renewal process

Louis

Brown & Brown

13 days ago

Thank you for taking the time to leave a review. I'm pleased to hear that you are satisfied with our service.

0

Trusted Customer

Feefo Verified

14 days ago

Satisfied customer

Polite staff, any queries answered. Clear and usable website

0

AD

Anthony Dockray

Feefo Verified

GBR

14 days ago

What Anthony Dockray said about Brown & Brown:

Great service!

Louis

Brown & Brown

13 days ago

Thank you for taking the time to leave a review. I'm glad to hear that you are satisfied with our service.

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Part of the Treefo initiative

We work with Ecologi to fund tree planting projects in exchange for the reviews collected by Brown & Brown

Learn more about Treefo

Why trust Feefo reviews?

Learn more about Feefo