Taking incentives to followup on backlogged customer orders. A month and a half after ordering a replacement charging cable and still no tracking number.
Ellie
Brio Product Group
6 years ago
I do apologize that you are struggling. If you can send me your order number i am happy to follow up. Due to Covid19, we have had a challenge filling small item orders such as charging cables. We are diligently working to remedy the problem. We are always here via email, please reach out to me and I will do my best to assist. Ellie
Trusted Customer
6 years ago
I incorrectly mixed up the original shipping dates and accidentally gave an exaggerated shipping delay claim. The product ordered was delivered including with an added charging dock.
Product reviews
Ellie
Brio Product Group
6 years ago
I have found your order, you placed it on March 29, 2020. I do apologize this is an exceptionally long wait time for one of our products. Its been at least two weeks. We are working very hard to remedy the issue and will follow up with tracking as soon as it becomes available. I do my best to respond to each and every email that I receive in a timely fashion. I see we have corresponded a few times. Again, I am so sorry that the Covid 19 virus has impacted your order. As soon as I receive tracking we will follow up. Please, stay safe and healthy. Ellie
Trusted Customer
6 years ago
Thanks!
Date of purchase: 30/03/2020
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Trusted Customer
6 years ago
Product is well made and feels sturdy. Battery time is abundant, A+
This is an awesome product and it was delivered in a timely manner. It’s the best trimmer I have ever known.
Product reviews
Date of purchase: 02/04/2020
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Trusted Customer
6 years ago
It's been almost 3 weeks and my bread trimmer is not here. It's not an international delivery I live in the US.
Ellie
Brio Product Group
6 years ago
Hello, thank you for sharing. I wish you had contacted us at Customer Service. You ordered April 1, and it shipped that day, it should be there by now. I am going to send a new one. Please note, we are always here for our customers and would love for you to reach out with questions or concerns.
Product reviews
Ellie
Brio Product Group
6 years ago
I am going to process a new one. Looks like the package is lost. Thank you for pointing this out. Never hesitate to reach out to us in Customer Service. We are here to help.
Amazing product at an extremely affordable price and super fast shipping
Product reviews
Date of purchase: 31/03/2020
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Trusted Customer
6 years ago
Navigating the store was easy, I followed a link from a sponsored YouTuber. There were several links on the store page to purchase the Beardscape, so it was a little tricky for me to determine "which...
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