The company’s return policy is extremely disappointing and unfair to customers. Despite contacting customer support and explaining my situation, the company is insisting that I pay £65 to return a...
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Product reviews
Date of purchase: 14/09/2026
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Dean Smith
Feefo Verified
18 days ago
What Dean Smith said about BPS Depot:
Didn't get any no one would answer any phones and some how transferred your customer service to my phone so your customers were ringing me with complaints.
Data protection gone out of the window
Excellent service and communication. Website easy to navigate and details of products helpful and informative.
Extensive range of ladders available at a fair price and of excellent quality and...
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Product reviews
Date of purchase: 25/09/2026
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Trusted Customer
Feefo Verified
20 days ago
Product reviews
Date of purchase: 25/09/2026
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Trusted Customer
Feefo Verified
21 days ago
Product reviews
Date of purchase: 25/09/2026
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Trusted Customer
Feefo Verified
21 days ago
Slightly abrupt email responses to my recent queries.
⭐☆☆☆☆ Avoid if You Expect Good Customer Service
The scaffold tower is good, but the customer service is awful.
We were sent incompatible parts, and despite providing photos and clear evidence, the...
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Product reviews
Date of purchase: 10/09/2026
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malcolm Herridge
Feefo Verified
21 days ago
What malcolm Herridge said about BPS Depot:
Pleasant enough assistant on the phone did what she could but got the impression she was trying to resolve the problem.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.