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BOWATER PRICE PLC Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 300 reviews

Anthony

Feefo Verified

Barnet

9 years ago

What Anthony said about BOWATER PRICE PLC:

Total satisfaction with the process. From enquiry to delivery.

Very professional service. All questions answered. Competitive price. Attention to detail. Sound advice. Would recommend Bowater Price anytime.

Date of purchase: 15/06/2015

Jeff

Feefo Verified

London

9 years ago

What Jeff said about BOWATER PRICE PLC:

Excellent service again. Will always come back to Bowater Price for my car lease options!!!

This is the second car lease that I have taken with Bowater Price and I am always impressed by the excellent service that I receive during negotiation, before delivery and after delivery of the...

Date of purchase: 08/01/2016

David

Feefo Verified

North Wales

9 years ago

What David said about BOWATER PRICE PLC:

Great to deal with

Easy to deal with, they knew what they were talking about. The whole transaction went according to plan

Date of purchase: 07/03/2016

Mr LB

Feefo Verified

London

9 years ago

What Mr LB said about BOWATER PRICE PLC:

Excellent service

Extremely helpful and professional

Date of purchase: 29/09/2015

Bill

Feefo Verified

Amersham

9 years ago

What Bill said about BOWATER PRICE PLC:

Very pleased

Bowater Price were very helpful. I dealt with Simon you provided me with all the information I needed to get all the extras I wanted on the car at the best price. He sent me all the paperwork...

Date of purchase: 24/06/2015

Peter

Feefo Verified

9 years ago

What Peter said about BOWATER PRICE PLC:

Excellent service as always!

Date of purchase: 14/01/2016

Trusted Customer

Feefo Verified

9 years ago

Very impressive service! I had the car delivered to me at the agreed time and was given a test drive to have everything explained to me. Would definitely recommend you!

Date of purchase: 31/03/2016

Keith

Feefo Verified

Bromley

9 years ago

What Keith said about BOWATER PRICE PLC:

Good communication, good service and the vehicle was available ahead of time

Date of purchase: 26/01/2016

Trusted Customer

Feefo Verified

9 years ago

Good service

good

GEOFF

BOWATER PRICE PLC

9 years ago

HI Sami,

Thank you very much for your feedback. We are glad to see that you thought the service you received was good, however disappointed that you felt there was something that you were not quite so satisfied with. After our phone call today it would appear the issues discussed were potentially due to communications from other providers unrelated to us that may not have been clear and confused matters and I hope everything this clear now.

I am delighted that you have given us the opportunity to quote for your daughters car.

Thanks again

Simon

Date of purchase: 11/04/2016

Stephen

Feefo Verified

Newcastle upon tyne

9 years ago

What Stephen said about BOWATER PRICE PLC:

not the best.

Lost financial paperwork which delayed delivery by 2 weeks. Lost direct debit bank mandate between them and finance company. Both of which had sensitive financial data on. They were good and very...

GEOFF

BOWATER PRICE PLC

9 years ago

Hi Steve.

Thank you for the feedback you recently provided us and apologies you feel that the service wasn’t up to expectations. As a business we take the handling of sensitive documents very seriously and ensure that everything we send is tracked and recorded. Once we passed these documents to the finance company it would appear that they were then misplaced within their offices and I can only apologise. This situation did impact your delivery due to the cooling off period ending later than anticipatedn and keeping our customers satisfied is our primary concern. To ensure there was no impact on you and your working life we offered a hire van to keep you on the road or compensation to the equivalent value, of which you accepted the compensation.

At the time I was under the impression this resolved any issues, apologies if this was not the case and I would like to speak to you to understand what we could have done better.

Thanks,

Matt

Date of purchase: 20/05/2016

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