Boomerang Reviews

Hello Danny

Thanks for your review of our video game renting service.

So happy to hear you've been getting a great service from Boomerang video game rentals. We've have processes in place in the unlikely event a game is lost in the post. All postage is paid for and we have a number of option available to customers if a game is lost that won't affect their service.

Thanks
Boomerang

Hello Simon

Thanks for your review,

Really happy to hear you've enjoyed the service from Boomerang video game rentals.

I'm sorry to hear that you've had 2 damaged disc, but we do have process in place in the unlikely event a damaged disc is sent.

Thank you for the comment on our customer service, we are always making improvements and reviewing our customer service. We now have Facebook and Twitter pages available for customers to interact with us.

Thanks
Boomerang

Hello Sam

Thanks for your review of our video game rental service,

We're so happy to hear your getting the most from Boomerang video game rentals.

We pride ourselves on having a fast service getting customers the games they want when they want. Glad to hear you've enjoyed it so far.

Thanks
Boomerang

Hello Andrejs

Thanks for your review,

I'm sorry to hear you've found difficulty using our service.

We stock all of our games to demand and despatch all new release games the day before release. This is so we can aim to have new release games with customers on release day.

I've looked at your account and can see for example your last rentals came back on the game release days and all the copies had already been despatched. During the first week of any new release we have to allow time for copies to start returning.

As a priority customer you will be first in the queue for when any of these new releases are returned.

We always advise customers who wish to be allocated a copy of a game for release date to have a free slot for at least 3 days before despatch. 

I've sent you a personal email with some more infomation.

Hope to speak to you soon

Thanks
Boomerang

Hello Stuart

Thanks for your review of Boomerang video game rental,

Glad to hear your enjoying our video game rental service. We always aim to make our service as quick and easy as we can for all our customers.

With regard to bonus games you can use your payback points to rent extra games. There are no time limits or late fees with bonus game as with our normal rentals. After two weeks of having a bonus game it move onto your main rental list until you return it. This is to make it as easy as possible for all the customers with bonus games.

Thanks
Boomerang

Hello Matthew

Thanks for your review of our video game rental service.

We're really happy to hear you find using our system simple and easy. Remember if you do recommend us to your friends you can get a FREE rental month.

We aim to have all of our turnaround times to a minimum and any wait you might have you receive payback points.

Our prices have remained the same for 10 years and we've kept them the same even when Next Gen (Xbox One and PS4 were released).

The £7.99 package you are on now includes next gen titles and you can rent 2 games per month. For £2 more a month you could rent new release games and get as many as you want in a month. We have option for customer to upgrade and downgrade as they choose.

For example upgrading around the Christmas period would give you access to all the new releases that will be coming out around then.

Thanks
Boomerang

Hello Sevag

Thanks for your feedback,

I'm sorry to hear you've been having some difficulty using our website and closing your account.

I've sent you a personal email explaining the next steps for how we can sort this for you quickly.

We have processes in place so that existing customers aren't inconvenienced by any lost games.

The cancelling account option is located in the my account section and is a two step simple process.

The "Keep it" option is located by the games you are renting, in the currently renting tab on the my games page. This option allows you to purchase the game and this will remove it from your account.

Hope to speak to you soon over email.

Thanks
Boomerang

Hello Paul

Thanks for your review of Boomerang video game rentals.

We're really happy to hear your getting a great service.

We like to give customeras much customization of their rental list as possible so they get the games they want.

We always send new release games the day before so customer receive them on release day.

Our goal is to provide a great game rental service and number 1customer service and we're glad your receiving both.

Remember if you do recommend to friends you can get yourself a free rental month.

Thanks
Boomerang