Fantastic service. Always available to assist when needed too. Couldn’t fault them tbh
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Service is second to none
The smoothness in the service they provide is second to none. I have already recommended Boomerang rentals to all my friends, all of which now have accounts with them.
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Long wait for games poor returns service I.e send two games back at once and only one being registered as returned on the system then extremely long waiting times for games quite honestly I'm...
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Andrew
Boomerang
8 years ago
Hello Lee
Thanks for your feedback,
I'm really sorry to hear you feel you've had a poor service.
We send and receive games via 1st class Royal Mail delivery, this is so its convenient for our customers and they do not have to stay in awaiting a delivery. Instead our games arrive with your normal letters and do not need to be signed for. The quoted delivery time is 1-3 days in line with Royal Mail timescales. This is the same when posting games back to us. We request games to be sent 1 game per package as if 1 package was lost or delayed and contained 2 games that would mean 2 disc are lost.
Returns that are posted at the same time can become separated within the postal system and can arrive at different times. For customers piece of mind we do advise obtaining a FREE proof of postage receipt.
After reviewing your list I can see that you were sent a triple A new release game this week and do hope you enjoy it. You have a few Red 6+ day wait games that are on older formats. We might not have as many of these in circulation like newer format games. This added with the fact we have no time limits or late fees can artificially increase the wait times. We review wait times daily and we will always look at how to bring these down where possible. Any wait you do have you will receive payback points which can be used in a number of different ways from discounts to free rental months.
I do hope this information is useful but if you need any further help or have any more question please feel free to email on customersupport@boomerangrentals.co.uk.
Thanks Boomerang
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Very organised in getting games out on time and are helpful when you need to contact them
Andrew
Boomerang
8 years ago
Hello Gary
Thanks for your Review of our Video Game Rental Service.
We're so pleased to hear you love the service. We run our despatches daily from around 1pm (11am Sat) and when we despatch your game to you we pop it in the post and it should arrive with you in 1-3 days. We send all new release games out the day before their street release date so they have the best chance of being with you on release day.
Our office is open Mon-Fri 9am-5.30pm and you can call, email, tweet, Facebook or even use our live chat. Our staff are on hand to help or simply talk games.
Thanks Boomerang
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Amazing amazing amazing.
Always helpful whenever there is an issue (which is very rare). Everything always delivered on time and all in all an amazing company. I recommend to all of my friends and anyone I ever meet who is...
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Andrew
Boomerang
8 years ago
Hello Adam
Thanks for your review of our video game rental service!
Thanks for the kind words and we're really pleased to hear you love the service. Remember if you recommend us to anyone who signs up you could get yourself a free rental month.
If you ever need anything our customer service team are on hand Mon-Fri 9-5.30 and always happy to help or just chat about the latest releases.
Thanks Boomerang
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Trusted Customer
8 years ago
Excellent
Can’t fault the rental service games arrive quick and can keep as long as I want , also good for buying games as you can use your points towards them.
Andrew
Boomerang
8 years ago
Hello
Thanks for your review of our Video Game Rental service.
We're so happy to hear you think our service is excellent. You can rent hundreds of game from our library and if you love them you can buy the direct from us. Hold onto the disc and we post out the box and manual.
You can use you payback points for discoutns on purchases and even rent bonus games!
Thanks
Boomerang
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Fantastic
Excellent service would recommend to people
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Trusted Customer
8 years ago
Happy with the service and the price.
Andrew
Boomerang
8 years ago
Hello
Thanks for your review of Boomerang Video Game Rentals.
Great to hear your loving the service and price! From as little as £9.99 a month you can rent all of the latest games. You could save money now by renting with Boomerang. Why pay £50-£60 for a game you might not like when you could rent it from £9.99, play it, return it and rent another game all for 1 money saving price!
Thanks Boomerang
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
The best rental service bar non.
I've been with them a few years now and I literally cannot fault them.
Amazing service, super friendly and engaging social media team, packages for all budgets, brand new games the day of release.
...
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
I would recommend this to anyone
Brilliant service affordable and you can get the latest games with out the high retail prices.
Only 1 down side i have found in 2 years sometimes with new releases it can take some time to arrive due...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thanks for your feedback,
I'm really sorry to hear you feel you've had a poor service.
We send and receive games via 1st class Royal Mail delivery, this is so its convenient for our customers and they do not have to stay in awaiting a delivery. Instead our games arrive with your normal letters and do not need to be signed for. The quoted delivery time is 1-3 days in line with Royal Mail timescales. This is the same when posting games back to us. We request games to be sent 1 game per package as if 1 package was lost or delayed and contained 2 games that would mean 2 disc are lost.
Returns that are posted at the same time can become separated within the postal system and can arrive at different times. For customers piece of mind we do advise obtaining a FREE proof of postage receipt.
After reviewing your list I can see that you were sent a triple A new release game this week and do hope you enjoy it. You have a few Red 6+ day wait games that are on older formats. We might not have as many of these in circulation like newer format games. This added with the fact we have no time limits or late fees can artificially increase the wait times. We review wait times daily and we will always look at how to bring these down where possible. Any wait you do have you will receive payback points which can be used in a number of different ways from discounts to free rental months.
I do hope this information is useful but if you need any further help or have any more question please feel free to email on customersupport@boomerangrentals.co.uk.
Thanks
Boomerang