Hi Jonathan,
Thank you for bringing this to our attention. We’re very sorry to hear about the issues you experienced, as this is not the standard we hold ourselves to.
We would massively appreciate it if you could email us at sales@blake-uk.com with more details and, if possible, images of the aerial. This will help us better understand what has gone wrong on our end and allow us to resolve this properly for you. Please be assured that we are also escalating this internally and awaiting a report.
We really appreciate your time, and our priority is to put this right and ensure you’re fully satisfied with your purchase.
Kind regards,
Max
Blake UK