How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Black By Design LTD Reviews

https://www.black-by-design.co.uk

EXCEPTIONAL

Service

4.9

Product

4.9

142

149

ratings over the past year

Displaying all 3,421 reviews

Trusted Customer

10 years ago

Quick

Product reviews

Date of purchase: 16/12/2015

Trusted Customer

10 years ago

Fast efficient service - no complaints.

Product reviews

Date of purchase: 16/12/2015

Trusted Customer

10 years ago

Ordered Tues, received the next day. Excellent service. Will use again.

Product reviews

Date of purchase: 15/12/2015

Trusted Customer

10 years ago

....

Product reviews

Date of purchase: 15/12/2015

Trusted Customer

10 years ago

cannot fault any aspect of service.

Product reviews

Date of purchase: 15/12/2015

Trusted Customer

10 years ago

Excellent super fast service

Product reviews

Date of purchase: 15/12/2015

Trusted Customer

10 years ago

I have not received my keyring yet!!!

Black By Design LTD

10 years ago

Thank you for taking the time to leave feedback and we are sorry to see that you have had issues with delivery of your order. I understand that our customer services team have been in touch and trust that they have now been able to resolve the problem for you as we do take delivery issues very seriously. Again please accept our apologies for the inconvenience. Regards Steve

Trusted Customer

10 years ago

When I phoned up to find the whereabouts of my keyring, the gentleman was very helpful & obliging. He arranged for a replacement keyring to be sent to me by courier & I received it within 24hrs.Excellent customer service. Went the extra mile 😃😃

Product reviews

Date of purchase: 10/12/2015

Trusted Customer

10 years ago

Excellent product frat service, fast delivery.

Product reviews

Date of purchase: 14/12/2015

Trusted Customer

10 years ago

Arrived quickly

Black By Design LTD

10 years ago

Thank you for taking the time to leave feedback and I'm sorry to see the problem you had with your order. We endeavour to offer both an excellent service and faultless products and take personally any issues you may have. I see that our customer services team have been in touch and trust that the matter has been resolved, so again please accept our apologies. Regards Steve

Trusted Customer

10 years ago

Great Service very fast delivery from order confirmation.

Product reviews

Date of purchase: 14/12/2015

Trusted Customer

10 years ago

Very good tracking and on time delivery

Product reviews

Date of purchase: 13/12/2015

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Black By Design LTD Reviews

Faux Fur Pom Pom Keyring - OpalMore reviews of this product (1)View product websiteAs described

Cognac Rocking Glasses - Set of 2More reviews of this product (9)View product websiteAs described on the website. This is a gift so I cannot comment on the glasses in use but they certainly look great.

Moya Champagne Flutes - Set of 2More reviews of this product (24)View product website

Faux Fur Pom Pom Keyring - TruffleMore reviews of this product (1)View product website.

St Ives Harbour Light - GalvanisedMore reviews of this product (3)View product websiteSeems a quality product as described.

St Ives Swan Neck Light - FlintMore reviews of this product (2)View product websiteSeems a quality product as described.

Belfast Indoor/Outdoor Light - CharcoalMore reviews of this product (4)View product websiteLooks lovely colour perfect husband found it a bit tricky to fit size of screws but we are very happy with it

Faux Fur Pom Pom Keyring - BurgundyMore reviews of this product (1)View product website

Set of 4 Polka Champagne Flutes - MetallicMore reviews of this product (1)View product websiteExcellent condition and reliable company

Vence Planters - Set of 2 - FlutedMore reviews of this product (2)View product websiteLarge item arrived damaged.

Small Bottle Grinders with Wooden Top - Set of 2 - Ash & CarbonMore reviews of this product (10)View product websiteLike them a lot

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?