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Bikmo Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,416 reviews

Trusted Customer

Feefo Verified

7 months ago

Alex D.

Bikmo

7 months ago

Vielen Dank für deine Bewertung!

Date of purchase: 23/11/2025

Trusted Customer

Bikmo Verified

8 months ago

Leaving

I will leave this service as there was no point for paying the "Plus" package for this. They refused my claim this year, didn't even want to pay my theft damage for my bike so this is just a waste of...

James Marsh

Bikmo

8 months ago

Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed with the outcome of your claim, we understand how frustrating it is when a claim isn’t approved. Your claim was reviewed in line with the terms of your policy. In this case, the claim couldn’t be accepted for two key reasons: Your bike was unfortunately left unlocked while unattended in a public place. Our policies require bikes to be secured with an approved lock whenever left unattended away from home. This is a core condition of theft cover, and without a lock in place, we’re unable to provide protection. We also found that the bike was being used for food delivery work at the time. The policy specifically excludes commercial use, meaning cover does not apply if the bike is used for courier or delivery services. We appreciate this isn’t the outcome you were hoping for, but we have a responsibility to apply the policy terms fairly and consistently for all customers. If you have any questions or would like help finding the right policy for your needs in the future, we’d be happy to assist. Team Bikmo

Date of purchase: 28/04/2025

Manuela Fetscher

Feefo Verified

8 months ago

Alex D.

Bikmo

7 months ago

Vielen Dank für deine Bewertung!

Date of purchase: 07/11/2025

Walter Schopf

Feefo Verified

DEU

8 months ago

What Walter Schopf said about Bikmo:

Next time I will order in the Bikmo Shop.

Excellent refurbed as I expected. Delivery such as dicussed.

Alex D.

Bikmo

7 months ago

Vielen Dank für dein Feedback. Gerne werden wir dieses an JobradLoop weitergeben.

Date of purchase: 18/11/2025

Trusted Customer

Feefo Verified

8 months ago

Overpriced

Had the free insurance for 2 weeks with bike purchase. Way overpriced at time to sign up and pay. Ended up going with cycleplan for less than a 3rd of the bikmo price and with more cover.

James Marsh

Bikmo

8 months ago

Thank you for sharing your feedback. We’re sorry to hear that our pricing didn’t meet your expectations after your free cover period. We’re glad you’ve found a policy that works for you, and if you ever decide to take another look at Bikmo in the future, we’d be happy to help you explore the best cover for your needs. Ride safe, Team Bikmo

Date of purchase: 11/10/2025

Trusted Customer

Feefo Verified

8 months ago

Perfect

Faster as expected, bike was in great condition.

Alex D.

Bikmo

7 months ago

Hallo, vielen Dank für deine Bewertung. Gerne werden wir diese so an JobradLoop weiterleiten.

Date of purchase: 04/11/2025

Trusted Customer

Feefo Verified

8 months ago

Date of purchase: 16/11/2025

Aidan Mortimer

Feefo Verified

8 months ago

Ryan

Bikmo

8 months ago

Thanks for the positive feedback, please get in touch if theres anything you need at any point.

Date of purchase: 16/11/2025

Trusted Customer

Feefo Verified

8 months ago

Competitive price and friendly, helpful advice

Competitive priced insurance for our two bikes and very helpful response to questions via email

James Marsh

Bikmo

8 months ago

Thank you for the positive feedback. We're pleased to hear that the team was able to respond to your questions, please don't hesitate to reach out if you ever need any additional support. Ride safe, Team Bikmo

Date of purchase: 11/11/2025

Trusted Customer

Feefo Verified

8 months ago