On line not easy, I was told to change password even though I know I had the right one. Frustrating. At the end of the process I waited for a confirmation which didn't come, then I realised the...
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Russ
Barnes Coaches
8 months ago
Thank you for taking the time to share your feedback. We're sorry to hear that your online booking experience was frustrating and that the process didn’t go as smoothly as it should have.
Your comments have been shared with the relevant teams so we can look into what went wrong and improve both our online system and customer support.
Product reviews
Russ
Barnes Coaches
8 months ago
Thank you for sharing your feedback — we’re sorry to hear that the return time affected your experience.
To help guests plan accordingly, all return times are advertised both on our website and in our printed brochures. We always aim to provide as much detail as possible so travellers can make informed choices. That said, we appreciate your comments and will continue to review our scheduling to ensure it meets the needs of our guests.
Thank you again for taking the time to let us know.
Thank you for your feedback — we’re sorry to hear you were disappointed.
We do offer day trips from Newbury, but availability can vary depending on coach scheduling, driver availability and other operational factors. Within the current booking period there are 41 trips departing from Newbury, which you can view here > www.barnescoaches.co.uk/daytrips?dpf=14.
We’re always working to balance demand across our departure points, and we appreciate your comments as they help guide future planning.
We hope you’ll consider giving us another try — there may be something new that suits your interests.
Date of purchase: 27/10/2025
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Trusted Customer
Feefo Verified
8 months ago
Easy
Product reviews
Date of purchase: 25/10/2025
1
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MS
Mr Spring
Feefo Verified
8 months ago
What Mr Spring said about Barnes Coaches:
easy
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Date of purchase: 25/10/2025
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MT
Mrs SUSAN Tucker
Feefo Verified
GBR
8 months ago
What Mrs SUSAN Tucker said about Barnes Coaches:
Easy and quick
Product reviews
Russ
Barnes Coaches
8 months ago
Thank you so much for your lovely review!
We'll be sure to send you a brochure as soon as our new ones are available so you can start planning your next getaway.
Looking forward to welcoming you aboard again soon!
Date of purchase: 27/10/2025
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Mrs M Marrott
Feefo Verified
8 months ago
What Mrs M Marrott said about Barnes Coaches:
it was excellent
Product reviews
Russ
Barnes Coaches
8 months ago
Thank you for your thoughtful feedback — we’re really sorry to hear that the long pickup time affected your enjoyment of the trip to Tewkesbury.
We do understand how valuable your time at the destination is, and we’re constantly reviewing our schedules to make improvements. That said, we also need to offer a certain number of pickup points to ensure we can serve passengers across the whole of Swindon fairly. It’s a balancing act between accessibility and efficiency, and your comments help us find that sweet spot.
We truly hope you’ll travel with us again — and we’ll keep working to make the experience even better.
Thank you so much for your lovely feedback! We're delighted to hear that the trip to Cribbs was both convenient and enjoyable for you.
Your suggestion for more regular trips to Cribbs is noted and appreciated.
And of course, we’ll be sure to pass your thanks along to Colin—he’ll be thrilled to hear he made a positive impression.
We hope to welcome you on another trip soon!
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
With over 100 years experience, Barnes Coaches are the largest and most modern coach operator in the area. We have a full range of vehicles from 8 to 100 seats and can cater for any requirement. We specialise in a wide variety of areas offering Coach Hire, Holidays, Day Trips, Theatres and Concerts