Barnes Coaches Reviews

Thank you for taking the time to share your experience — we’re truly sorry to hear about the issues you encountered during your recent trip. First and foremost, please accept our sincere apologies for how you felt you were treated by the driver. Every passenger deserves to feel respected and valued, and we’re sorry that this wasn’t your experience. We’re also very concerned about the condition of the seats on your return journey. Your safety and comfort are extremely important to us. While we’re relieved you were able to relocate, you absolutely should not have had to. Following your feedback, we conducted a full inspection of the seats in question and found no faults or damage. However, we will continue to monitor them closely to ensure they remain safe and secure. Regarding your concerns about the driver, we’ve spoken with him directly. He has advised that he does not believe he drove away before all passengers were seated and does not feel he was rude during the trip. That said, we take your feedback seriously and will be reviewing this matter further to ensure our standards of professionalism and courtesy are consistently upheld. We truly appreciate your continued loyalty to Barnes Coaches and are very sorry that this trip did not reflect the high level of service you’ve come to expect from us. Your feedback helps us improve, and we’re committed to making things right.

Thank you so much for your feedback — we're really glad to hear the trip went smoothly and that you arrived at the Tower of London with time to spare! We also truly appreciate your comments regarding the comfort of our passengers. You're absolutely right: while onboard toilets are available, we understand that they may not be easily accessible for everyone, especially on longer journeys and for those with mobility concerns. Your point about including a scheduled comfort break has been noted. Thanks again for taking the time to share your experience — it helps us improve and provide a better journey for all.