Hi Nick. Thank you for your feedback. Its great to hear that you are happy with the service but not great to hear what has happened to your T shirt. We have sent you an email to your private address to discuss this further with you and rest assured we are dealing with your problem. Sometimes due to the make up of the bamboo fibre, if there is a lot of friction then the bamboo can react less well than other fabrics, and perhaps the rucksack caused too much friction. However, this is not good enough and does not excuse the staining. We will of course exchange this top for you immediately with our apologies and ask that if you don't mind, if you could return the top to us, so that we can take this up with our production team. Hope this helps for now, but we have sent you a separate email and apology. Kind regards.
David, Nicole and Team
The BAM Team
www.bambooclothing.co.uk