The service is great, your rep was very informative and everything was explained fully, in plain English.
Sam Liddicoat
AXA Global Healthcare
6 years ago
We're so pleased to hear you're happy with our service and thank you for taking the time to share your thoughts. If you need any help with making a claim or any other aspect of your healthcare plan, don't hesitate to get in touch on +44 1892 503856.
Best wishes,
Sam
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Global Healthcare:
Good, prompt and professional service.
Good and professional service. Would m.
Sam Liddicoat
AXA Global Healthcare
6 years ago
Thank you for your comments, we are pleased to hear you are happy with our service.
Kind regards,Sam
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Global Healthcare:
She was very helpful in explaining all details and helped me to understand
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for your comments, we are pleased to hear you are happy with our service. If you need any help with your new plan, just give us a call on +44 1892 503856.
Best wishes,Sam
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Global Healthcare:
The person who attended to my needs, Ms Jessic Heywood, was attentive, professional and very pleasant. She made buying insurance so simple and stress-free.
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for your great feedback. We're really glad you think our advisers are as great as we do. Don't forget, if you would like any help with your new plan, you can call us on +441892 503 856 and we'll be happy to help. Best wishes, Sam
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Trusted Customer
Feefo Verified
7 years ago
The Sales team was good. They had on record a previous enquiry I had made and updated it etc. They got back promptly and kept the quote on track
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for your lovely feedback, our team is really pleased to hear about your positive experience. If you need anything else or have any questions about your new plan, please do not hesitate to get in touch.
Kind regards,Sam
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Trusted Customer
Feefo Verified
Jersey
7 years ago
What Trusted Customer said about AXA Global Healthcare:
Top notch communication....very friendly and helpful.
Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for a great review- we are pleased to hear that you are happy with the service you have received from us. Remember you can always contact us on +44 1892 503856 if you have any queries. Best wishes,Sam
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Trusted Customer
Feefo Verified
7 years ago
Good sales service, bad issues afterwards
Cannot login to my account.
Stacey was very helpful when signing me up, but the system afterwards has issues.
Have tried about 4 times to login and keep getting the same message
Proxy Error
The...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for taking the time to leave your review and for allowing us to look into this matter for you. I believe my colleague Leigh has been in contact with you and has been able to resolve the issue you had. Please do not hesitate to get in touch should you need anything else and thank you once again for choosing AXA for your international health policy.
Kind regards,Sam
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Trusted Customer
Feefo Verified
Parish of Grouville in Jersey,C.I.
7 years ago
What Trusted Customer said about AXA Global Healthcare:
Everything was dealt with efficiently and promptly, and Jessica Heywood was very helpful, explained everything well, and a pleasure to deal with, Everything was finalised within the
allocated...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Thank you for your lovely feedback. We're really glad you think our advisers are as great as we do. Don't forget, if you would like any help with your new plan, you can call us on +441892 503856 and we'll be happy to help.
Kind regards,Sam
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Trusted Customer
Feefo Verified
7 years ago
Excellent customer service!
Jessica was really helpful and very patient. She answered all of my questions thoroughly and I felt very confident in Axa’s customer service.
Sam Liddicoat
AXA Global Healthcare
7 years ago
We're really pleased Jessica was able to help you. Thanks for sharing your wonderful feedback. We're here 24 hours a day if you have any questions about your new plan. Just call us on +441892 503 856 if you need us. Best wishes,Sam
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Global Healthcare:
Not treated fairly
I have received an email 3rd week of July that I can continue my lapsed policy. I responded to the offer and concluded the process.
Surprisingly, I was informed that the commencement day is 1st of...
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Sam Liddicoat
AXA Global Healthcare
7 years ago
Dear Mr Hadjigeorgi,
Thank you for getting in touch with us.
We're sorry to hear you didn't feel as though the start date of our new policy was made clear to you and that you received your continuation of cover offer a few weeks after you'd left your company. Unfortunately there are often delays between employees leaving company schemes and companies letting us know. This is a big part of the reason why we allow this grace period for corporate leavers. It means you can avoid having a gap in your cover and continue the terms of your policy so you can claim for any on-going conditions straight away, even within the period between you leaving your company scheme and taking out a plan with us. Without this grace period, we would need to review the underwriting on your plan and you would not be able to claim for any existing conditions.
I hope This has helped to alleviate your concerns, however if you have any further questions, please callus on +44 1892 503856.
Kind regards,Sam
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.