Martha was excellent in answering all my questions and she was also very patient, giving me plenty of time to consider all the options.
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CH
Chris
Feefo Verified
Singapore
2 years ago
What Chris said about AXA Global Healthcare:
excellent execution
Quick and extremely professional! Thank you!
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Trusted Customer
Feefo Verified
2 years ago
Efficient Onboarding
Very efficient transfer from UK Product to Global Product.
Advisor took me through the whole process and was available to answer queries.
Advisor assisted in identifying the appropriate product and...
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Trusted Customer
Feefo Verified
2 years ago
No phone app to manage the plan and the Virtual care app takes 2 weeks
AXA doesn’t have a phone app in prder to manage my plan and claims. No guidance regarding the Virtual Care App: I needed to register upon the start of my plan and after back and forth between AXA and...
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Trusted Customer
Feefo Verified
2 years ago
Very professional, good and clear communication and good offer.
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Trusted Customer
Feefo Verified
2 years ago
Process could be simplified but service was OK
- overall okay and the agent was competent and could answer all the questions I had
- you have to talk to someone in person before buying a policy, which is normal but introduces friction into the...
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Trusted Customer
Feefo Verified
2 years ago
Be prepared to chase them
Staff seem to be unaware of company's processes. Only intermittent response to requests. My health insurance was supposed to start on 31 March 2024. It's now more than 2 weeks later and I still...
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Trusted Customer
Feefo Verified
2 years ago
Prompt, comprehensive information provided
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Trusted Customer
Feefo Verified
2 years ago
Unfair business practices
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PJ
Peter Jones
Feefo Verified
2 years ago
What Peter Jones said about AXA Global Healthcare:
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA Global Healthcare is part of the AXA Group, a global insurance company with 105 million customers all over the world. AXA has been providing International Private Medical Insurance for over 55 years.