AXA Insurance - Ireland Reviews

Good afternoon I want to sincerely apologise for the difficult and frustrating experience you've had. It’s truly disappointing to hear that your recent interactions with us fell so far below the high standards we aim for, especially given your loyalty over many years. Your feedback about the delays, communication issues, and the treatment you received is very important. Please know that we are taking this seriously and will work to improve our service. I can confirm your certificate has been issued via post on 21.04.2026. Thank you for sharing your honest experience. It helps us understand where we need to do better, and we truly appreciate your patience. I hope we can earn back your trust in the future. Warm regards, Deborah Feefo Coordinator.

Good Afternoon Thank you for your feedback. I'm sorry to hear that your experience with our service was unfriendly. Providing helpful and respectful support is very important to us, and I apologise if we fell short. I can see that you spoke to our team who confirmed our best price for this year which you have since paid and your policy is now renewed for this year. We really appreciate your business and would like to thank you for your continued loyalty to AXA and for renewing your policy with us. Kind Regards Sinead Feefo Coordinator