How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 150,326 reviews

Trusted Customer

Feefo Verified

9 years ago

excellent customer service

Your sales personnel mr Alex Stapleton was very helpful and went above and beyond to help me get insurance for my new house.excellent customer service

Trusted Customer

Feefo Verified

9 years ago

Good service by AXA Ireland

EFFICIENT AND PROFESSIONAL

Trusted Customer

Feefo Verified

County

9 years ago

What Trusted Customer said about AXA Insurance:

After speaking to a member of staff my car insurance renewal cost was reduc...

After speaking to a member of staff my car insurance renewal cost was reduced, The staff were very helpful

Trusted Customer

Feefo Verified

9 years ago

App can be inaccurate

I find the app benificial but at times can be misleading giving inaccurate scores as when I believe I'm driving well I always get a low score

Trusted Customer

Feefo Verified

Claddaghduff, Co Galway

9 years ago

What Trusted Customer said about AXA Insurance:

I'm happy to be insured by Axa

Excellent response to any contact with a personal touch. the actual breakdown service has been really efficient, flexible and speedy. I really appreciate the little "extras" of the discount card and...

Michaela Deeny

AXA Insurance

9 years ago

Good Morning Margaret,

Thank you for taking the time out to rate our service. We really appreciate it! We are delighted you are happy with our customer service and the breakdown service provided.

Kindest Regards

Michaela

Trusted Customer

Feefo Verified

Dublin

9 years ago

What Trusted Customer said about AXA Insurance:

Efficient service when I called to AXA office to discuss motor policy renew...

Efficient service when I called to AXA office to discuss motor policy renewal

Trusted Customer

Feefo Verified

9 years ago

Good service by AXA Ireland

Very helpful staff

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance:

GET LESS, PAY MO!

at first glance, this seems like the worst insurance policy I've ever been offered---not even windscreen cover.

Erika Rafferty

AXA Insurance

9 years ago

Good Morning Gloria,

Thank you for taking the time to take our call this morning.

I hope you are clear on the features and benefits on your current policy.

If at any point you want to add extra cover to your policy feel free to contact us and we can help.

Thank you for taking the time to leave feedback.

Kind Regards,

Erika

Trusted Customer

Feefo Verified

Wicklow

9 years ago

What Trusted Customer said about AXA Insurance:

Reliable

It was the cheapest quote I got.i wanted a reliable insurance company and axa are going for years.

Trusted Customer

Feefo Verified

9 years ago

First operator was suppose to call me back so I could make payment and he d...

First operator was suppose to call me back so I could make payment and he didn't. He was also suppose to forward me envelope to send in proof of no claims and my driving licence number.had to ring...

Erika Rafferty

AXA Insurance

9 years ago

Good morning Imelda,

Thank you for taking the time to leave feedback.

I am really disappointed to hear that arrangements made with you were not followed through. I have forwarded your feedback to the appropriate department.

I am happy to hear that Renata was able to help you on your subsequent phone call.

I would like to take this opportunity to apologise for poor customer service.

Kind Regards,

Erika