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AXA Insurance - Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 149,827 reviews

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Excellent service by AXA Ireland

Good renewal experience

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

very easy on-line service

Quick. Easy online application. Competitive by price. Very self-service, but next day man called and asked if I need help.

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

The staff member who went through all the underwriting questions and finali...

The staff member who went through all the underwriting questions and finalised the policy was extremely helpful and professional

Trusted Customer

Feefo Verified

9 years ago

I don't know why you send out big bills and they reduce them immediately wh...

I don't know why you send out big bills and they reduce them immediately when someone rings you. This happens with my car and house insurance. It has made me very weary of you.

Trusted Customer

Feefo Verified

9 years ago

excellent service provided no satisfactory explanation for price increase

apart from the huge price increase the rest of the service was excellent.

Trusted Customer

Feefo Verified

Dublin

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Good customer service. But couldn't pay online and no explanation was given

I could not pay online and it was not explained why on the website, I was just referred to a contact number. Also I had previous named driver experience of 9 months which was not accounted for in my...

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Staff doing a good job in difficult circumstances, especially dealing with ...

Staff doing a good job in difficult circumstances, especially dealing with your 'safe drivers' who appear to be paying for the 'unsafe'

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Excellent service by AXA Ireland

Very efficient and helpful

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

I would highly recommend axa for anyone buying insurance, not only was it t...

I would highly recommend axa for anyone buying insurance, not only was it the cheapest quote but I found the customer rep very helpful, so fast and efficient

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Ireland:

No Loyalty

Insurance prices for existing customers are a rip off, no loyalty

Deirdre

AXA Insurance - Ireland

9 years ago

Good afternoon Eithne

We appreciate the time you have taken to leave your feedback. Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this.

At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have goneup this year.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards

Deirdre

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