What Trusted Customer said about AXA Insurance - Ireland:
Very bad communication on behalf of axa.
Yes I can, i' m 5 week's trying to covey to customer support that I require an updated statement of facts regarding my vehicle specific details. No joy so far !
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Anthony,
Thank you for taking my call. I can confirm that the vehicle description on your policy now reads as Kuga Titanium 2wd TDCI and I have messaged the policy that the more accurate details of Titanium, TDCI 120BHP S6M6 5DR 2WD. I will have the new schedule and statement of fact printed as of today's date. I am sorry for the delay in resolving this issue.Thank you for leaving feedback as it helps us to improve our service.
Regards
Paul
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Anthony,
Thank you for taking my call. I can confirm that the vehicle description on your policy now reads as Kuga Titanium 2wd TDCI and I have messaged the policy that the more accurate details of Titanium, TDCI 120BHP S6M6 5DR 2WD. I will have the new schedule and statement of fact printed as of today's date. I am sorry for the delay in resolving this issue.
Thank you for leaving feedback as it helps us to improve our service.
Regards
Paul
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Cork
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
helpful and friendly
Friendly personalised advice helpful
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Cavan
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Excellent service by AXA Ireland
Very helpful to get right price for insurance
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carlow
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
ne
very happy with everything price good
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Waterford
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Several policies for quite a number of years but AXA do not want to hear it
Customer loyalty non existent
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9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
not friendly...two business like...no negotiation left any more!! I will co...
not friendly...two business like...no negotiation left any more!! I will consider changing next year. I don't read newspapers or watch tv...so I am not informed as to what is happening your company.
Paul Monks
AXA Insurance - Ireland
9 years ago
Hi Eileen,
We appreciate the time you have taken to leave your feedback.
Across the Irish Insurance Industry, premiums have risen due to a number of factors. A sustained increase in the number of personal injury claims, higher court awards, and the collapse of Setanta Insurance, have all contributed to this.
At AXA we are dedicated to keeping our expenses down, using cost effective vehicle repairers and fighting fraud. However, personal injury claims are very high, and despite our on-going efforts to minimise cost, all premiums have gone up this year.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
Kind Regards
Paul
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Bray
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Excellent service by AXA Ireland
Easy,efficient best price with good extras
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9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Good service by AXA Ireland
Helpful staff
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Waterford
9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Good service but at a high price
Good service overall but premium is too high.
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9 years ago
What Trusted Customer said about AXA Insurance - Ireland:
I was kept waiting for ages. There were only 2 people in your office. One w...
I was kept waiting for ages. There were only 2 people in your office. One was trying to sort out a problem with some Polish people. The other was snowed in with the rest of us. And of course my...
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