How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-ireland | Feefo

Displaying all 147,165 reviews

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Cannot fault the service

Excellent service

Trusted Customer

Feefo Verified

Dublin

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

Good customer service, nice staff, price is still quite high

I have few policies with yourself. I like your customer service. Regarding price, you could do better on car insurance for example. You don't reward enough loyal customers who have few policies! This...

Trusted Customer

Feefo Verified

7 years ago

Super

Great

Trusted Customer

Feefo Verified

7 years ago

Poor after sales Customer Service

Terrible. 8 calls later and Customer service were still not able to resolve my issue. All I wanted was to be able to access my policy online but only option was to wait 3-5 days in post. No good to...

Nikki Kelly

AXA Insurance - Ireland

7 years ago

Good Afternoon,

Thank you for taking the time to leave your feedback.

I apologise for the issue you have experienced with registering for MyAxa. I can see you have contacted us regarding this however this has been sent to our internet team for investigation as there does not appear to be any reason within the policy for this. I have requested an update on this to be provided to you today and further follow up to be completed with the Internet Team in an attempt to resolve this issue.

I hope we will be able to resolve this issue as soon as possible and will contact you as soon as further information is available.

We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

AXA offer excellent customer service and deal with queries in a timely manner

Trusted Customer

Feefo Verified

7 years ago

The agents were all great, they always are. But, I paid over the phone on Friday morning, was told I will get an email confirmation of my new policy as it was expiring Saturday. I didn't, called...

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance - Ireland:

My recent interaction with Axa (Malahide Branch) to purchase home insurance was one of professionalism coupled with a fast response to my needs.

Trusted Customer

Feefo Verified

7 years ago

The website is easy to navigate

Trusted Customer

Feefo Verified

7 years ago

Misconception of what Lifetime No Claims Bonus Protection Actually Means

I recently put in a small claim through my insurance. I have Lifetime No Claims Bonus Protection so naively thought my insurance cost wouldn't increase but it did. After going out to the market...