AXA Insurance Reviews

Thank you for taking the time to leave your feedback.

I apologise you were unhappy with the premium adjustment regarding to a vehicle change. All vehicles are grouped between 1-50 depending on the risk associated with it. This risk is based on historical claims data, the cost to repair, the ease of availability of parts and engine size to name a few. The vehicle you were changing to was the same make and model however due to other factors regarding the vehicle, it has a higher premium associated with it.

Our agents would always try their best to get you the most competitive cover and premium, however the additional premium for this vehicle would be the best price we would be able to offer this year.

We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.

Kind Regards,

Nikki

Feefo Coordinator

Thank you for taking the time to leave your feedback.

I apologise you did not receive a call back as requested. We are currently reviewing our call back procedures and hope to implement a more refined model to ensure our call backs are completed in order and as soon as possible.

I also apologise you did not receive a response to your email. We are currently dealing with a large backlog of emails due to a technical error causing us to loose access temporarily to our email system.

We really appreciate your patience while we work through these emails and I have also requested a call back for you today in order to ensure you do not experience any further delays.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator