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AXA Insurance Reviews

http://www.axa.ie

EXCEPTIONAL

Service

4.7

10,589

2,030

339

141

311

13,410

ratings over the past year

Displaying all 150,882 reviews

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

I had three insurance policies with axa, when I hadn’t received a renewal for one of my policies I rang axa to be told my policy had been cancelled the previous week, when I asked why they said...

Nikki Kelly

AXA Insurance

7 years ago

Good Morning Rosanna,

Thank you for taking the time to leave your feedback.

I apologise you did not receive adequate communication regarding your renewal causing your policy to cancel. I will forward this information on to ensure our documentation is issued in a timely manner to avoid situations such as this occurring in the future. Thank you for bringing this to my attention and I hope any future communication with ourselves is more positive.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

I made a quote online and requested call back. I had to call to axa myself because nobody called me back.

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

I apologise you did not receive a call back as requested. We are currently reviewing our call back procedures and hope to implement a more refined model to ensure our call backs are completed in order and as soon as possible.

We are also training additional staff to ensure hold times are reduced and a more swift service can be delivered to all our customers.

We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

Galway

7 years ago

What Trusted Customer said about AXA Insurance:

Just what you want

Good price, nice staff and prompt service. Price as good as any of the others

Trusted Customer

Feefo Verified

7 years ago

Axa had the most affordable car insurance, therefore were the obvious choice for me

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

good.....easy to navigate

Trusted Customer

Feefo Verified

7 years ago

Excellent

A fast and friendly service

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Recommend

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Great value and service

Great customer care, easy to deal with

Trusted Customer

Feefo Verified

7 years ago

Good customer service. Great you can talk to them in person and not through a phone or computer

Trusted Customer

Feefo Verified

7 years ago

answered my questions to full satisfaction, clear what needed to be done

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