Terrible, my issue is still not resolved despite 2 emails and 2 phonecalls
Nikki Kelly
AXA Insurance
7 years ago
Good Morning Mary,
Thank you for taking the time to leave your feedback.
I apologise you have been experiencing issues during your recent contact. I can see on your Car policy you have been attempting to update the named drivers licence details. As has been advised, the photos we have received have, unfortunately, not been clear enough and therefore we have been unable to accept. If you could please sent a clear photo or a coloured scan of the licence we will be in a position to update the licence on your behalf.
We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
They went over the policy. Helped to go over it. Nice while doing it. Price was good for the policy I was getting.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
good price, great staff, long call waiting times.
The best price on the market for a driver with 5 years name experience but none with a full policy. However phone call waiting times are high. I had to make multiple calls with 15 to 20 minute wait...
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
The service both myself and my wife got from Ruth in your Limerick office was excellent, she went out of her way to sort out our renewal etc.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
Pleasant customers service agent... but no help on phone, no options to reduce cost of policy.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance:
I got all the information I needed, clear and friendly.
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Trusted Customer
Feefo Verified
7 years ago
Great value for money & easy to renew!
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Trusted Customer
Feefo Verified
7 years ago
Hassle free service
friendly and efficient service . Easy to deal with .
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Trusted Customer
Feefo Verified
7 years ago
good services .
very good customer service behaviour, very helpful , good assistant and advisor..
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