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AXA Insurance Reviews

http://www.axa.ie

EXCEPTIONAL

Service

4.7

10,559

2,035

337

137

308

13,376

ratings over the past year

Displaying all 150,562 reviews

Trusted Customer

Feefo Verified

Oughterard, Co. Galway

7 years ago

What Trusted Customer said about AXA Insurance:

AXA appear to be competitive for Motor & Home Insurnce for my age.

Megan was extremely helpful & pleasant on the phone - went thru all the details of cover for my particular requirements. Yes, I would recommend AXA to others. Note: I'm still awaiting my Insurance...

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Happy

Very help full and easy to talk to

Trusted Customer

Feefo Verified

7 years ago

Very good customer service

Their customer service and primeum is very good I like that

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

The person on the phone I spoke to was very friendly and did reduce the cost of my premium by a little bit when I spoke with her, however I do think that the cost of my premium and insurance in...

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Anytime I spoke to a person they were always helpful

Yes I would recommend other people

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Brilliant

Great offer especially with my 18 year old included and the service over the phone was 100%

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

it was quit and easy to do and a good price thank you

Trusted Customer

Feefo Verified

7 years ago

Everything to do with our renewal policy was hassle free and in plain English

Trusted Customer

Feefo Verified

7 years ago

Axa has been our car insurance provider for years and this is an indication of our satisfaction of AXA. now that we are in the OAP group it is great to get that letter stating how much our insurance...

Trusted Customer

Feefo Verified

7 years ago

You took two payments and the amount of time it took for a refund

You can improve by updating your time frames on pending payments - I made a payment on the phone and two days later you took another payment this took two weeks to be refunded

Nikki Kelly

AXA Insurance

7 years ago

Good Morning,

Thank you for taking the time to leave your feedback.

I apologise you were unhappy with the delay in receiving your payment. We are unable to control this time frame as it depends on the length of time it takes for your bank to release the money to Axa, at which point, we are able to return this money to yourself via EMTS payment or cheque. This then takes 3-5 working days to be returned to you depending on bank transfer or postal time frame.

I am happy to hear, however, that we were able to rectify the situation and return your money. We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.

Kind Regards,

Nikki

Feefo Coordinator

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