What Trusted Customer said about AXA Insurance - Ireland:
excellent
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Friendly, Helpful and just a joy to getting talking to a voice instead of talking to a machine.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Top class service, top class from Demis in Derry.
Excellent service provided by a most helpful and polite member of staff called Demi in the Derry Office.
All-in-all a very pleasant experience that was easy to access and easy to do business. All...
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Very happy with the service provided. Staff were helpful.
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Not happy
It would be nice if I was contacted within 72 hours and I'm still waiting for Axa to get back to me. It's urgent and I'm unhappy with the service.
Nikki Kelly
AXA Insurance - Ireland
7 years ago
Good Afternoon Niamh,
Thank you for taking the time to leave your feedback.
I have checked your policy and can confirm your documentation was processed yesterday with your annual documents issued via post. ,Please allow 3-5 working days for these to be received. In the meantime if you would like to view any documentation regarding your policy, you can log in and print via MyAxa 24/7.I hope this resolves your query.
We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.
Kind Regards,
Nikki
Feefo Coordinator
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Trusted Customer
Feefo Verified
7 years ago
Good service
The person I spoke to was very helpful
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Friendly and great service
Excellent Service....
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Trusted Customer
Feefo Verified
Carrick-on-Suir
7 years ago
What Trusted Customer said about AXA Insurance - Ireland:
Excellent
Treated with courtesy on phone
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Trusted Customer
Feefo Verified
7 years ago
Friendly, helpful and courteous.
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Trusted Customer
Feefo Verified
7 years ago
Costs too high
No breakdown of why insurance cover is so expensive. I am receiving a "65%" discount for being an existing customer. Without the "discount" I would not consider AXA as a provider, costs are...
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Nikki Kelly
AXA Insurance - Ireland
7 years ago
Good afternoon.
Thank you for taking the time to leave your feedback.
We are sorry to hear you were disappointed that we were unable to reduce the price of your renewal. I can confirm that my colleague who spoke to you regarding your renewal was correct. They advised you the price issued was the best price we could offer this year and that was the case this time as it reduced by €377.59.
Over 80% of our customers renew with us each year and we try our very best to offer them the most competitive cover and quotation. Our agents would always try and do the very best they can for you.
We really appreciate your custom and would like to take this opportunity to thank you for your loyalty to AXA and for renewing your policy with us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.