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AXA Insurance Reviews

Displaying all 298,782 reviews

Trusted Customer

Feefo Verified

1 year ago

Great company well known.

Excellent service and great level of cover at a good price.

Jon

AXA Insurance

1 year ago

Hi there, I appreciate you taking the time to leave your feedback. Thanks for deciding to renew with us again and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Good

Very good

Jon

AXA Insurance

1 year ago

Trusted Customer

Feefo Verified

1 year ago

Great service

Very understanding

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Cheap Axa insurance.

Good value for your money. Cheap AxA insurance.

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Simple online service with competitive prices

Good service, easy to access online. Simple to make amendments too. Pricing is very competitive even when up for renewal, premium didn't go up much at all and was still in line with top comparison...

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Chris Whitehouse

Feefo Verified

1 year ago

What Chris Whitehouse said about AXA Insurance:

Unacceptable claim rejection

A long winded and ultimately unacceptable rejection of a storm damage claim due in part to the outsourcing of the inspection to a third party.

Gary

AXA Insurance

1 year ago

Hello Chris, Thanks for renewing your policy with us. I'm sorry to see you've had an issue with a claim you made relating to storm damage and I've passed your comments to the Claims Team and asked that this is looked in for you and contact is made with some further information. I hope you enjoy the rest of the day, Gary AXA Customer Service Team

Josephine Lowden

Feefo Verified

Witham

1 year ago

What Josephine Lowden said about AXA Insurance:

Require a more accessible help line

other than some difficulties contacting some one to advise /help. I find the service v.good at the moment but not yet had to claim

Jon

AXA Insurance

1 year ago

Hi there, Josephine. Thanks for taking the time to leave your lovely feedback. It's great you've decided to join us and if you ever need any help, please get in touch anytime. You can find all our contact details on your Policy Schedule document. Best wishes & welcome to AXA! Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Great renewal quote

Easy trouble free renewal with a highly competitive price, discount for insuring more than one vehicle and fir renewals.

Paula

AXA Insurance

1 year ago

Hi, Thanks for taking the time to leave a review of your experience. It's great to hear you were happy with the renewal quote and found it highly competitive. Thank you for renewing your car insurance with us for another year. We really appreciate your custom. Best wishes Paula AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Very good

Good service. Customer service agents considerate and easy to talk to.

Paula

AXA Insurance

1 year ago

Hi, Thanks for taking the time to leave a review of your experience. It's fab to hear you're happy with our telephone service and find our agents easy to speak to. Thank you for renewing your home insurance with us for another year. I can see you've been with us since 2020, so we really appreciate your loyalty & custom. Best wishes Paula AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Works but could be better and more loyal

I feel like if I was to make a claim like I did years ago it was like I was on trial and not so easy for a blind deaf person to have the exceeding amount of docs your requiring after years of no...

Gary

AXA Insurance

1 year ago

Hello and thanks for renewing your policy with us again. I'm sorry you've been unhappy with the premium we offered and I hope this link will help to explain how we calculate that for you - https://www.axa.co.uk/home-insurance/premiums/ I hope we can be more competitive in the future for you. Take care, Gary AXA Customer Service Team

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