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AXA Insurance Reviews

Displaying all 298,782 reviews

Patrick Crate-Lionel

Feefo Verified

Durham

1 year ago

What Patrick Crate-Lionel said about AXA Insurance:

prompt and efficient

Jon

AXA Insurance

1 year ago

Good afternoon, Thanks for leaving your lovely feedback for us. It's so nice to see you've joined us for your insurance this year and it sounds like the process of setting up your policy went nice and smoothly. Feel free to get in touch anytime you need us and welcome to AXA! Best wishes, Jon AXA Customer Service Team

Elaine Flew

Feefo Verified

Salisbury

1 year ago

What Elaine Flew said about AXA Insurance:

Fast response to a home incident.

Very quick to respond when we needed help to sort out a flood from a leaky radiator. Very pleased with their fast response.

Jon

AXA Insurance

1 year ago

Hi there, Elaine. I appreciate you taking the time to leave your lovely feedback. It's good to hear the team were able to resolve this promptly for you! Thanks for deciding to renew with us again and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Good service

Easy renewal - no problems we used automatic renewal

Jon

AXA Insurance

1 year ago

Hi there, Thanks for your nice comments. It's great you decided to renew with us again and found the process nice and easy. Best wishes, Jon AXA Customer Service Team

Paul Rea

Feefo Verified

Hastings

1 year ago

What Paul Rea said about AXA Insurance:

Returned to AXA

The person on the phone had time and listened to my requirements. Policy was more expensive but the understanding of that person and the personal touch.

Jon

AXA Insurance

1 year ago

Good morning, Paul. Thanks for your lovely comments for my colleague who was able to help get this resolved for you. It's great you're happy with the service you've received. Welcome back to AXA! Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Great service

The online portal was very easy to use and the rate was very competitive.

Jon

AXA Insurance

1 year ago

Hi there, Thanks for taking the time to leave your lovely feedback. It's great you've decided to join us and if you ever need any help, please get in touch anytime. Best wishes & welcome to AXA! Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Good service

Good service when I rang about price of renewal a small drop in price was negotiated and applied. Did not want to change companies as although we have had a small claim in past this was acted on very...

Jon

AXA Insurance

1 year ago

Hi there, I appreciate you taking the time to leave your feedback. Thanks for deciding to renew with us again and if you ever need any help, please get in touch anytime. Best wishes, Jon AXA Customer Service Team

Graham Mytton

Feefo Verified

Dorking

1 year ago

What Graham Mytton said about AXA Insurance:

Does not communicate

Appalling at communication. One example will suffice. We have two cars. In all communication from them about these policies they never identify which car they are communicating about. I have made...

Jon

AXA Insurance

1 year ago

Good morning, Janet. Thanks for taking the time to leave your feedback and I am sorry you're unhappy with our communications. Each email we send will generally include the policy number that it relates to so you can match it to the correct policy. I'll log your feedback to see if we can make this clearer for the future and thanks for bringing it to our attention. Best wishes, Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Very satisfactory

Hassle free Easy Accessible information Made simple Swift and Helpful on the phone Fair premiums

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Trusted Customer

Feefo Verified

1 year ago

Hassell free service

Excellent service hassle free very easy to understand and carry out renewal

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your lovely feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

Lorraine Kelly

Feefo Verified

Edinburgh

1 year ago

What Lorraine Kelly said about AXA Insurance:

Great service when emailing and very helpful 😊😊

Jon

AXA Insurance

1 year ago

Good morning, Lorraine. Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

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