AXA Insurance is no longer an active Feefo customer
Displaying all 298,782 reviews
Trusted Customer
Feefo Verified
1 year ago
Very good
Very good service easy to renew policy
Gary
AXA Insurance
1 year ago
Thanks for renewing your policy with us again.
Have a lovely day,
Gary
AXA Customer Service Team
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Trusted Customer
Feefo Verified
1 year ago
Not transparent
Why oh Why doesn't Axa just offer the best price possible on the initial renewal and stop wasting everyone's time?
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
I'm sorry to hear you were disappointed with the renewal price offered.
Our underwriters always calculate the very best price for you in the first instance based on current risk assessments. However, sometimes AXA can offer a discretionary loyalty discount on top of the already best price offered.
Thank you for renewing your car insurance with us for an 8th year. We really appreciate your loyalty & custom.
Best wishes
Paula
AXA Customer Service Team
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DP
David Phillips
Feefo Verified
1 year ago
What David Phillips said about AXA Insurance:
Good
Great and cheap quote over internet
Paula
AXA Insurance
1 year ago
Hi David.
Thanks for taking the time to leave a review of your experience.
It's great to hear you're happy with the price for your home insurance and thank you for choosing to return to AXA.
Best wishes
Paula
AXA Customer Service Team
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DM
David Mansley
Feefo Verified
Dorchester
1 year ago
What David Mansley said about AXA Insurance:
Excellent
Excellent service
Paula
AXA Insurance
1 year ago
Hi David.
Thanks for taking the time to leave a review of your experience.
It's great to hear you're happy with everything and thank you for choosing to insure your car with AXA.
I hope you spend many happy years with us.
Best wishes
Paula
AXA Customer Service Team
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Trusted Customer
Feefo Verified
1 year ago
Easy but not the cheapest
Paula
AXA Insurance
1 year ago
Hi,
Thanks for taking the time to leave a review of your experience.
It's fab to hear you found the renewal process was easy, however, I'm sorry to hear you were disappointed with the price. We aim to offer a premium product along with the best service we can, which means we can't always be the cheapest on the market. It's great to see though that your price this year was £20 cheaper than last year's.
Thank you for renewing your home insurance with us for a 4th year. We really appreciate your loyalty and custom.
Best wishes
Paula
AXA Customer Service Team
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DW
Dennis Hywel Whitney
Feefo Verified
Neath
1 year ago
What Dennis Hywel Whitney said about AXA Insurance:
Quality for money
Friendly helpful staff
Gary
AXA Insurance
1 year ago
Hello Dennis,
Thanks for renewing your policy with us again.
Take care,
Gary
AXA Customer Service Team
0
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LJ
Lindsey J
Feefo Verified
Rotherham
1 year ago
What Lindsey J said about AXA Insurance:
AXA looked after me 100%
Had an Accident February 2024, AXA was very helpful in dealing with the claim, they sorted a Courtesy car for me, kept me informed every step of what was going on with the claim. Thanks 😊
Gary
AXA Insurance
1 year ago
Thanks for those comments Lindsey.
It's great to see we were able to help when you needed us the most.
Take care,
Gary
AXA Customer Service Team
0
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Trusted Customer
Feefo Verified
1 year ago
Good
Gary
AXA Insurance
1 year ago
Thanks for joining us here at AXA recently.
Have a lovely evening,
Gary
AXA Customer Service Team
0
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Trusted Customer
Feefo Verified
1 year ago
Plain and accurate as possible
Very easy to set up, explicit and clear instructions , price very favorable ,
Gary
AXA Insurance
1 year ago
It's great to see you've joined us recently.
We've tried hard to make that process as smooth and straightforward as possible.
Have a lovely evening,
Gary
AXA Customer Service Team
0
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Trusted Customer
Feefo Verified
1 year ago
Car Insurance
They're the most reasonable for car insurance
Gary
AXA Insurance
1 year ago
Thanks for joining us recently here at AXA.
I'm pleased to see we were able to offer you a reasonable premium for the policy.
Take care,
Gary
AXA Customer Service Team
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.