AXA Insurance Reviews

Hi, Thanks for taking the time to leave a review of your experience. I'm glad to hear you're happy with everything and thank you for renewing your home insurance with us for another year, we appreciate your custom. Best wishes Paula AXA Customer Service Team

Hi Simon, Thanks for those comments. I'm pleased we've been able to help over the years. Take care, Gary AXA Customer Service Team

Hello, Thanks so much for taking the time to leave us such positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Thanks for choosing us this year! Have a good day and please get in touch anytime you need us. Best wishes, Kim AXA Customer Service Team

Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it. I'm sorry to hear that you haven't found our price to be as competitive this time around. When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience on the type of car you drive, as well as within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price. There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can. I've included some more info below, which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/car-insurance/premiums/#reasons-why-your-premium-could-change Thanks for choosing us. Take care & enjoy your day, Kim AXA Customer Service Team

Hello, Thanks so much for taking the time to leave us such positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Thanks for choosing us this year! Have a good day and please get in touch anytime you need us. Best wishes, Kim AXA Customer Service Team

Hello, Thanks so much for taking the time to leave us such positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Thanks for choosing us this year! Have a good day and please get in touch anytime you need us. Best wishes, Kim AXA Customer Service Team

Hello, Thanks so much for taking the time to leave us such positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Thanks for choosing us this year! Have a good day and please get in touch anytime you need us. Best wishes, Kim AXA Customer Service Team

Hello, Thanks so much for taking the time to leave us such positive feedback! This feedback helps us to improve the products & services that we offer, so we really appreciate your input. Thanks for choosing us this year! Have a good day and please get in touch anytime you need us. Best wishes, Kim AXA Customer Service Team

Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it. I'm sorry to hear that you haven't found our price to be as competitive this time around. When assessing your price for the coming year, our underwriters take in to account various factors, such as our claims experience within the postcode area that you live in - if we've seen an increase in the number of claims, we would deem this to be a higher risk & that would be reflected in the price. There are also other factors such as the rise in claims costs & Insurance Premium Tax that are taken in to account, although we try our best to mitigate these costs as much as we can. We also offer a range products with different levels of cover which may be why the price was different when searching for a new quote. If you ever need us, please get in touch anytime. Take care & enjoy your day, Anthony M AXA Customer Service Team

Hello Nick, Thanks for sending your feedback throufgh to us. I can see that we've already discussed the issue with you and advised that our policy is no longer suitable for your needs. I hope you're able to arrange alternative cover soon. Take care, Gary AXA Customer Service Team